Send outbound SMS updates from chat mentions
When a team member is mentioned in a dedicated Glue channel, automatically send a follow-up text message to the customer via Quo.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Glue Explore Glue →
TriggersFires when a new message is posted to a channel in Glue.
Fires when your team or a keyword is mentioned in Glue.
Fires when a new channel is created in Glue.
Fires when a new file is shared in Glue.
Posts a message to a channel in Glue.
Sends a direct message to a person in Glue.
Creates a new channel in Glue.
Adds a user to a channel in Glue.
Quo Explore Quo →
TriggersFires when a new text message is received in Quo.
Fires when a new call comes in or out through Quo.
Fires when a call is missed in Quo.
Fires when a call recording finishes processing in Quo.
Sends a text message through Quo.
Starts an outbound call via Quo.
Creates or updates a contact in Quo.
Sends a recorded voice message via Quo.
More Glue + Quo workflows
Notify team channels about missed phone calls
When a call goes unanswered in Quo, automatically post an alert message in a Glue channel so a representative can follow up.
See details
Share incoming text messages with support teams
When a customer sends a new inbound SMS to Quo, post the text content to a shared channel in Glue for real-time visibility.
See details
See all Glue + Quo integrations → · Browse the full workflow library →
Common questions
Can Knit build “Send outbound SMS updates from chat mentions” between Glue and Quo?
Yes — describe it in the box above and Knit's Integrations Agent researches Glue and Quo's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why integrate Quo with Glue?
It ensures your team gets immediate visibility into caller updates, missed calls, and incoming text messages without needing to log into separate telephony dashboards.
Can team members initiate customer communications from Glue?
Yes, posting specific messages or mentions in Glue can initiate text messages or voice broadcasts sent via Quo.