Convert customer emails into support tickets

When a new customer email is received in Gmail, automatically create a tracking ticket in Darwin AI.

Try:

See all Gmail + Darwin AI integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Gmail Explore Gmail →

Triggers

Email received

Fires when a new email arrives in Gmail.

Email sent

Fires when an email is sent from Gmail.

Email opened

Fires when a tracked email sent via Gmail is opened.

Email bounced

Fires when an email sent via Gmail bounces.

Actions

Send email

Sends an email via Gmail.

Create draft

Creates a draft email in Gmail.

Add label

Applies a label or folder to an email in Gmail.

Move to folder

Moves an email into a different folder in Gmail.

Darwin AI Explore Darwin AI →

Triggers

New ticket created

Fires when a new support ticket is created in Darwin AI.

Ticket status changed

Fires when a ticket's status changes in Darwin AI.

Ticket assigned

Fires when a ticket in Darwin AI is assigned to an agent.

SLA breached

Fires when a ticket in Darwin AI breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Darwin AI.

Update ticket status

Updates a ticket's status in Darwin AI.

Assign ticket

Assigns a ticket in Darwin AI to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Darwin AI.

Notify customers when tickets are updated When a support ticket status changes in Darwin AI, automatically send a status update email to the submitter via Gmail. See details

Send urgent alerts for SLA breaches When an SLA deadline is breached in Darwin AI, automatically send an urgent notification email to support managers via Gmail. See details

See all Gmail + Darwin AI integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Convert customer emails into support tickets” between Gmail and Darwin AI?

Yes — describe it in the box above and Knit's Integrations Agent researches Gmail and Darwin AI's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Gmail and Darwin AI help customer support teams?

Support emails are converted into organized tickets automatically, while ticket updates send email replies to keep customers informed.

Can urgent ticket alerts be sent via email?

Yes, events like SLA breaches or ticket reassignments in Darwin AI can instantly send email alerts through Gmail.