Gmail + Intercom Integrations
Put Gmail + Intercom to work with AI and enterprise-grade automation
4.9/5 on G2·
Google for Startups Accelerator
Workflows you can build between Gmail and Intercom
See the kind of workflows teams build with Gmail and Intercom below — describe the exact one you want above and the Agent builds it on demand.
Gmail + Intercom
When a new lead is added in Intercom, send a welcome email notification via Gmail with lead profile details.
Convert customer emails into support tickets
When a new customer email is received in Gmail, automatically create a tracking ticket in Intercom.
See details
Notify customers when tickets are updated
When a support ticket status changes in Intercom, automatically send a status update email to the submitter via Gmail.
See details
Send urgent alerts for SLA breaches
When an SLA deadline is breached in Intercom, automatically send an urgent notification email to support managers via Gmail.
See details
Browse the full workflow library →
Looking to achieve something else with Gmail and Intercom?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Gmail and Intercom
Everything Gmail and Intercom can do inside a workflow — the triggers that start one and the actions that run when it fires.
Gmail Explore Gmail →
Gmail is a free email service developed by Google that allows users to send, receive, and manage messages.
TriggersTriggers when you receive a new attachment.
Triggers when you add a new label.
Triggers the first time a label is added to a conversation. Replies within that conversation will not trigger again.
Triggers when an email is labeled. Also triggers when a reply is added to the conversation.
Triggers when a new email appears in the specified mailbox.
Triggers when you receive a new email that matches a search string you provide.
Add a label to an email message.
Archive an email message.
Sends an email message to the trash.
Create a draft email message.
Create a draft reply to an existing email.
Forward an existing email message to new recipients.
Intercom Explore Intercom →
Intercom is an AI-first customer service platform that delivers automated chatbots, live chat support, and customer support ticketing.
TriggersTriggers when a Lead enters an email address.
Triggers when a lead converts to a user.
Triggers when a new Lead is created.
Triggers when a Contact replies to a Conversation in Intercom.
Triggers when a Lead is tagged.
Triggers when a conversation receives a rating.
Add a note to a user.
Add a Tag to a specific Intercom Contact.
Creates a new article in your Help Center.
Creates a new conversation from a contact.
Submit a Data Event to your Intercom account.
Creates or Updates a Company in Intercom.
Other Email apps on Knit
Explore more Email integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
ActiveCampaign Postmark
ActiveCampaign Postmark is a transactional email delivery service designed to help developers send application emails and monitor delivery performance.
Adestra
Adestra is an enterprise email marketing software platform providing message personalization, automation, and campaign delivery tracking.
Amazon SES
A cloud-based email sending service designed to send transactional, notification, and bulk marketing emails reliably.
Autoklose
Autoklose is an email sales automation platform designed to manage contacts, automate outreach campaigns, and engage prospects.
BigMailer
BigMailer is an email marketing and newsletter platform that allows agencies and high-volume senders to manage bulk email campaigns.
Bluetick.io
Bluetick.io is an automated email follow-up platform designed to help sales teams engage prospects and streamline outreach.
Bouncer
Bouncer is an email verification and deliverability platform for cleaning and validating email lists.
Ceipal
Ceipal is talent acquisition and communication software designed to manage recruitment workflows and email outreach.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
AnswerForce
AnswerForce is a live answering and virtual receptionist service that provides 24/7 call handling, lead intake, and appointment booking support for businesses.
Answering Service Care
Answering Service Care is a virtual receptionist service offering live twenty-four-seven call answering and messaging support.
ArtiBot.ai
An AI-driven chatbot tool for websites that automates lead capture, appointment booking, and customer inquiry response.
Birdie Screen Recording
A screen recording and customer support tool that helps support teams record user sessions to diagnose software issues.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Botsify
Botsify is an automated chatbot building platform designed to manage customer support queries and automate lead capture across messaging channels.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Gmail + Intercom
Is there a pre-built Gmail + Intercom automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Gmail and Intercom's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Gmail or Intercom connector?
No. The Agent works whether or not Gmail or Intercom already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting Gmail and Intercom help customer support teams?
Support emails are converted into organized tickets automatically, while ticket updates send email replies to keep customers informed.
Can urgent ticket alerts be sent via email?
Yes, events like SLA breaches or ticket reassignments in Intercom can instantly send email alerts through Gmail.