Notify customers when tickets are updated

When a support ticket status changes in Snappy, automatically send a status update email to the submitter via Gmail.

Try:

See all Gmail + Snappy integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Gmail Explore Gmail →

Triggers

Email received

Fires when a new email arrives in Gmail.

Email sent

Fires when an email is sent from Gmail.

Email opened

Fires when a tracked email sent via Gmail is opened.

Email bounced

Fires when an email sent via Gmail bounces.

Actions

Send email

Sends an email via Gmail.

Create draft

Creates a draft email in Gmail.

Add label

Applies a label or folder to an email in Gmail.

Move to folder

Moves an email into a different folder in Gmail.

Snappy Explore Snappy →

Triggers

New ticket created

Fires when a new support ticket is created in Snappy.

Ticket status changed

Fires when a ticket's status changes in Snappy.

Ticket assigned

Fires when a ticket in Snappy is assigned to an agent.

SLA breached

Fires when a ticket in Snappy breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Snappy.

Update ticket status

Updates a ticket's status in Snappy.

Assign ticket

Assigns a ticket in Snappy to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Snappy.

Convert customer emails into support tickets When a new customer email is received in Gmail, automatically create a tracking ticket in Snappy. See details

Send urgent alerts for SLA breaches When an SLA deadline is breached in Snappy, automatically send an urgent notification email to support managers via Gmail. See details

See all Gmail + Snappy integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Notify customers when tickets are updated” between Gmail and Snappy?

Yes — describe it in the box above and Knit's Integrations Agent researches Gmail and Snappy's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Gmail and Snappy help customer support teams?

Support emails are converted into organized tickets automatically, while ticket updates send email replies to keep customers informed.

Can urgent ticket alerts be sent via email?

Yes, events like SLA breaches or ticket reassignments in Snappy can instantly send email alerts through Gmail.