Google Business Profile + Freshdesk Integrations
Put Google Business Profile + Freshdesk to work with AI and enterprise-grade automation
Learn more about Google Business Profile integrations or talk to a human
4.9/5 on G2·
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Workflows you can build between Google Business Profile and Freshdesk
See the kind of workflows teams build with Google Business Profile and Freshdesk below — describe the exact one you want above and the Agent builds it on demand.
Google Business Profile + Freshdesk
When a new review is posted on Google Business Profile, create a support ticket in Freshdesk.
Convert website forms into support tickets
When a contact or support form is submitted in Google Business Profile, automatically create a structured ticket in Freshdesk for agent assignment.
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Publish service advisories when tickets escalate
When a high-priority ticket is created in Freshdesk, automatically publish a status page update in Google Business Profile to notify website visitors.
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Update help center content from ticket resolutions
When a ticket status changes to resolved in Freshdesk, automatically update the corresponding support content item in Google Business Profile with recent details.
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Browse the full workflow library →
Looking to achieve something else with Google Business Profile and Freshdesk?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Google Business Profile and Freshdesk
Everything Google Business Profile and Freshdesk can do inside a workflow — the triggers that start one and the actions that run when it fires.
Google Business Profile Explore Google Business Profile →
Google Business Profile is a management tool that enables business owners to customize their online business listing on Google Search and Maps.
Knit's Integrations Agent builds Google Business Profile's triggers and actions on demand — describe the automation in plain English and it writes and runs real code against Google Business Profile's API.
Freshdesk Explore Freshdesk →
Freshdesk is a cloud-based customer support platform featuring multichannel ticketing, self-service portals, and automated helpdesk workflows.
TriggersTriggers when there is a new ticket is created in Freshdesk.
Triggers when a new customer is created.
Triggers when a Note is added to a Ticket.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Add Private or Public notes to a Freshdesk Support Ticket.
Allows you to create a Company entry in Freshdesk.
Creates a Forum under a Category.
Creates a Forum Category.
Create a new Forum Topic on Freshdesk Forums.
Create a ticket in Freshdesk for your domain.
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Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Google Business Profile + Freshdesk
Is there a pre-built Google Business Profile + Freshdesk automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Google Business Profile and Freshdesk's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Google Business Profile or Freshdesk connector?
No. The Agent works whether or not Google Business Profile or Freshdesk already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting CMS forms to a ticketing tool improve customer support?
Web form submissions instantly generate structured support tickets, ensuring inquiries are routed and assigned without delay.
Can knowledge base updates in a CMS reflect recent tickets?
Yes, resolving common tickets or updating ticket details can automatically create or update content across site help pages.