Notify assigned agents on direct messages when tickets update
When a ticket status changes in tawk.to, send a direct message in Google Chat to notify the assigned team member without cluttering email inboxes.
See all Google Chat + tawk.to integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Google Chat Explore Google Chat →
TriggersFires when a new message is posted to a channel in Google Chat.
Fires when your team or a keyword is mentioned in Google Chat.
Fires when a new channel is created in Google Chat.
Fires when a new file is shared in Google Chat.
Posts a message to a channel in Google Chat.
Sends a direct message to a person in Google Chat.
Creates a new channel in Google Chat.
Adds a user to a channel in Google Chat.
tawk.to Explore tawk.to →
TriggersFires when a new support ticket or chat conversation starts in tawk.to.
Fires when a ticket's status changes in tawk.to.
Fires when a ticket in tawk.to is assigned to an agent.
Fires when a ticket in tawk.to breaches its response SLA.
Creates a new ticket in tawk.to.
Updates a ticket's status in tawk.to.
Assigns a ticket in tawk.to to an agent.
Posts a reply or internal note on a ticket or conversation in tawk.to.
More Google Chat + tawk.to workflows
Broadcast urgent SLA alerts to team channels
When a support ticket breaches its SLA in tawk.to, automatically post an urgent notification in Google Chat so managers can intervene quickly.
See details
Create support tickets from team chat mentions
When a user is tagged in an operational channel in Google Chat, create a detailed support ticket in tawk.to to keep accountability clear.
See details
See all Google Chat + tawk.to integrations → · Browse the full workflow library →
Common questions
Can Knit build “Notify assigned agents on direct messages when tickets update” between Google Chat and tawk.to?
Yes — describe it in the box above and Knit's Integrations Agent researches Google Chat and tawk.to's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can internal messages in team channels become support tickets?
Yes, mentioning team members or posting specific messages in Google Chat can automatically create a ticket in tawk.to to ensure issues are tracked and resolved.
How are teams notified when ticket deadlines are at risk?
When an SLA deadline is breached in tawk.to, an urgent message is posted into a channel in Google Chat to alert engineers or managers immediately.