Set up storage folders when support tickets are created

When a new ticket is created in BotStar, automatically create a dedicated investigation folder in Google Drive to collect logs and screenshots.

Try:

See all Google Drive + BotStar integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Google Drive Explore Google Drive →

Triggers

New file uploaded

Fires when a new file is uploaded to Google Drive.

File shared

Fires when a file in Google Drive is shared with someone new.

Folder updated

Fires when a folder's contents change in Google Drive.

Actions

Upload file

Uploads a file to Google Drive.

Create folder

Creates a new folder in Google Drive.

Share file

Shares a file from Google Drive with a link or user.

BotStar Explore BotStar →

Triggers

New ticket created

Fires when a new support ticket is created in BotStar.

Ticket status changed

Fires when a ticket's status changes in BotStar.

Ticket assigned

Fires when a ticket in BotStar is assigned to an agent.

SLA breached

Fires when a ticket in BotStar breaches its response SLA.

Actions

Create ticket

Creates a new ticket in BotStar.

Update ticket status

Updates a ticket's status in BotStar.

Assign ticket

Assigns a ticket in BotStar to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in BotStar.

Log file updates directly as support ticket comments When a new log file is uploaded to Google Drive, automatically add a ticket comment in BotStar so support agents can review the diagnostic details. See details

Create support tickets when critical folders are updated When an urgent system audit folder is updated in Google Drive, automatically create a high-priority ticket in BotStar for team investigation. See details

See all Google Drive + BotStar integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Set up storage folders when support tickets are created” between Google Drive and BotStar?

Yes — describe it in the box above and Knit's Integrations Agent researches Google Drive and BotStar's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does combining Google Drive and BotStar help customer support teams?

Support teams can automatically link support ticket attachments directly into Google Drive folders or add ticket comments when new files are shared.

Can file uploads in Google Drive automatically update ticket progress?

Yes, uploading resolution guides or logs into Google Drive can automatically post comments or change statuses on related tickets in BotStar.