Send exit surveys when shoppers abandon carts

When a shopper abandons their cart in Order Desk, automatically add them as a respondent to a feedback survey in Google Forms (Legacy) to identify checkout friction.

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See all Google Forms (Legacy) + Order Desk integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Google Forms (Legacy) Explore Google Forms (Legacy) →

Triggers

New form response

Fires when a form is submitted in Google Forms (Legacy).

Survey completed

Fires when a respondent finishes a survey in Google Forms (Legacy).

Response updated

Fires when an existing response is edited in Google Forms (Legacy).

Actions

Create or update form

Creates or updates a form or survey in Google Forms (Legacy).

Retrieve a response

Looks up a specific form response in Google Forms (Legacy).

Add a respondent

Adds a respondent or contact to a form in Google Forms (Legacy).

Order Desk Explore Order Desk →

Triggers

New affiliate approved

Fires when a new affiliate is approved to promote a product in Order Desk.

Affiliate commission earned

Fires when an affiliate earns a commission in Order Desk.

Cart abandoned

Fires when a customer abandons their cart before completing checkout in Order Desk.

Actions

Make a custom API request

Sends a custom API request to Order Desk for actions not covered by a dedicated action.

Gather tax and payment details from approved affiliates When a new affiliate is approved in Order Desk, automatically add them as a respondent to an onboarding form in Google Forms (Legacy) to gather payout details. See details

Run custom API requests upon completed partner surveys When an affiliate completes a feedback or registration survey in Google Forms (Legacy), automatically send a custom API request to Order Desk to update commission details or preferences. See details

See all Google Forms (Legacy) + Order Desk integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Send exit surveys when shoppers abandon carts” between Google Forms (Legacy) and Order Desk?

Yes — describe it in the box above and Knit's Integrations Agent researches Google Forms (Legacy) and Order Desk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can I automatically collect feedback from shoppers who abandon their carts?

Yes, when a cart is abandoned in Order Desk, you can capture information or add the shopper as a respondent in Google Forms (Legacy) to understand why they left.

How does connecting affiliates with forms help partner onboarding?

When a new affiliate is approved in Order Desk, you can automatically add them as a respondent to onboarding or tax forms in Google Forms (Legacy).