Target struggling support contacts with retention segments

When an SLA is breached in Gorgias, automatically add the affected customer to a specialized retention segment in Brij for tailored follow-up.

Try:

See all Gorgias + Brij integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Gorgias Explore Gorgias →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Gorgias.

Ticket status changed

Fires when a ticket's status changes in Gorgias.

Ticket assigned

Fires when a ticket in Gorgias is assigned to an agent.

SLA breached

Fires when a ticket in Gorgias breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Gorgias.

Update ticket status

Updates a ticket's status in Gorgias.

Assign ticket

Assigns a ticket in Gorgias to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Gorgias.

Brij Explore Brij →

Triggers

New lead captured

Fires when Brij captures a new lead or sign-up.

Engagement recorded

Fires when someone views, clicks or completes something in Brij.

Content published

Fires when a post, page or asset is published from Brij.

Actions

Create or update a contact

Creates or updates a contact or lead in Brij.

Add to a campaign or audience

Adds a contact to a campaign, audience or segment in Brij.

Follow up on marketing unsubscribes with support tickets When a contact unsubscribes in Brij, automatically create a ticket in Gorgias so account managers can reach out and gather feedback. See details

Subscribe support contacts to marketing campaigns When a new ticket is created in Gorgias, automatically add the customer as a subscriber in Brij to ensure they receive critical product updates. See details

See all Gorgias + Brij integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Target struggling support contacts with retention segments” between Gorgias and Brij?

Yes — describe it in the box above and Knit's Integrations Agent researches Gorgias and Brij's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Brij and Gorgias help our support team?

It gives support agents full visibility into recent marketing touchpoints and allows team members to handle subscriber churn risks automatically.

Can unsubscribing from marketing emails generate a support ticket?

Yes, when a contact unsubscribes in Brij, you can automatically create a ticket in Gorgias so customer service teams can investigate potential churn.