Resolve customer tickets automatically when tasks complete
When an engineer marks a bug fix task as complete in Notion, update the status of the related support ticket in Gorgias so support can notify the customer.
4.9/5 on G2·
Google for Startups Accelerator
How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Gorgias Explore Gorgias →
TriggersFires when a new support ticket or chat conversation starts in Gorgias.
Fires when a ticket's status changes in Gorgias.
Fires when a ticket in Gorgias is assigned to an agent.
Fires when a ticket in Gorgias breaches its response SLA.
Creates a new ticket in Gorgias.
Updates a ticket's status in Gorgias.
Assigns a ticket in Gorgias to an agent.
Posts a reply or internal note on a ticket or conversation in Gorgias.
Notion Explore Notion →
TriggersFires when a new task, job or item is created in Notion.
Fires when a task in Notion is marked complete.
Fires when a task's due date in Notion is coming up.
Fires when a task, job or project changes status in Notion.
Creates a new task, job or item in Notion.
Updates a task's status or assignee in Notion.
Posts a comment on a task in Notion.
Assigns a task in Notion to a team member.
More Gorgias + Notion workflows
Convert escalated support tickets into development tasks
When a high-priority customer issue is logged in Gorgias, create a matching task in Notion for product engineers to investigate.
See details
Flag SLA breaches on project management task boards
If a critical ticket breaches its resolution SLA in Gorgias, post an urgent warning comment directly on the related task in Notion.
See details
See all Gorgias + Notion integrations → · Browse the full workflow library →
Common questions
Can Knit build “Resolve customer tickets automatically when tasks complete” between Gorgias and Notion?
Yes — describe it in the box above and Knit's Integrations Agent researches Gorgias and Notion's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Project Management + Ticketing automation?
Creating a task in Notion whenever a ticket in Gorgias is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Gorgias.
Can status updates flow back to the original ticket?
Yes — when the linked task in Notion changes status, the Agent can post that update back onto the original ticket in Gorgias automatically.