Convert escalated support tickets into development tasks

When a high-priority customer issue is logged in Gorgias, create a matching task in Plutio for product engineers to investigate.

Try:

See all Gorgias + Plutio integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Gorgias Explore Gorgias →

Triggers

New ticket created

Fires when a new support ticket is created in Gorgias.

Ticket status changed

Fires when a ticket's status changes in Gorgias.

Ticket assigned

Fires when a ticket in Gorgias is assigned to an agent.

SLA breached

Fires when a ticket in Gorgias breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Gorgias.

Update ticket status

Updates a ticket's status in Gorgias.

Assign ticket

Assigns a ticket in Gorgias to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Gorgias.

Plutio Explore Plutio →

Triggers

New task created

Fires when a new task or card is created in Plutio.

Task completed

Fires when a task in Plutio is marked complete.

Due date approaching

Fires when a task's due date in Plutio is coming up.

Comment added

Fires when a comment is added to a task in Plutio.

Actions

Create task

Creates a new task in Plutio.

Update task

Updates a task's status or assignee in Plutio.

Add comment

Posts a comment on a task in Plutio.

Move task

Moves a task in Plutio to a different board or list.

Resolve customer tickets automatically when tasks complete When an engineer marks a bug fix task as complete in Plutio, update the status of the related support ticket in Gorgias so support can notify the customer. See details

Flag SLA breaches on project management task boards If a critical ticket breaches its resolution SLA in Gorgias, post an urgent warning comment directly on the related task in Plutio. See details

See all Gorgias + Plutio integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Convert escalated support tickets into development tasks” between Gorgias and Plutio?

Yes — describe it in the box above and Knit's Integrations Agent researches Gorgias and Plutio's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What's the most common Project Management + Ticketing automation?

Creating a task in Plutio whenever a ticket in Gorgias is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Gorgias.

Can status updates flow back to the original ticket?

Yes — when the linked task in Plutio changes status, the Agent can post that update back onto the original ticket in Gorgias automatically.