Open urgent support tickets for failed payments
When a payment fails in Recharge, automatically create a ticket in Gorgias so your finance or retention team can immediately help the customer resolve it.
4.9/5 on G2·
Google for Startups Accelerator
How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Gorgias Explore Gorgias →
TriggersFires when a new support ticket or chat conversation starts in Gorgias.
Fires when a ticket's status changes in Gorgias.
Fires when a ticket in Gorgias is assigned to an agent.
Fires when a ticket in Gorgias breaches its response SLA.
Creates a new ticket in Gorgias.
Updates a ticket's status in Gorgias.
Assigns a ticket in Gorgias to an agent.
Posts a reply or internal note on a ticket or conversation in Gorgias.
Recharge Explore Recharge →
TriggersFires when a new customer is created in Recharge.
Fires when a subscription is canceled in Recharge.
Fires when a new invoice is generated in Recharge.
Fires when a payment attempt fails in Recharge.
Creates a new customer in Recharge.
Creates a new subscription in Recharge.
Cancels an existing subscription in Recharge.
Updates a customer's billing details in Recharge.
More Gorgias + Recharge workflows
Log retention outreach comments on canceled subscriptions
When a customer cancels their subscription in Recharge, automatically add a ticket comment to their existing ticket in Gorgias detailing the churn reason.
See details
Update customer records upon ticket resolution
When a ticket status changed to resolved in Gorgias, automatically update the customer record in Recharge to reflect updated contact or account preferences.
See details
See all Gorgias + Recharge integrations → · Browse the full workflow library →
Common questions
Can Knit build “Open urgent support tickets for failed payments” between Gorgias and Recharge?
Yes — describe it in the box above and Knit's Integrations Agent researches Gorgias and Recharge's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What is the main benefit of connecting Recharge with Gorgias?
It bridges revenue management and customer support, ensuring support reps immediately see revenue risks like failed payments or churn attempts and can respond swiftly.
Can support responses in Gorgias update a customer's billing profile in Recharge?
Yes, closing tickets or resolving support escalations in Gorgias can update corresponding customer records or account statuses in Recharge.