Create tickets in Gorgias for new orders in Shopify.

Automatically generate customer service tickets in Gorgias for new Shopify orders.

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See all Gorgias + Shopify integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Gorgias Explore Gorgias →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Gorgias.

Ticket status changed

Fires when a ticket's status changes in Gorgias.

Ticket assigned

Fires when a ticket in Gorgias is assigned to an agent.

SLA breached

Fires when a ticket in Gorgias breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Gorgias.

Update ticket status

Updates a ticket's status in Gorgias.

Assign ticket

Assigns a ticket in Gorgias to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Gorgias.

Shopify Explore Shopify →

Triggers

New order

Fires when a customer places a new order in Shopify.

Order status changed

Fires when an order in Shopify is paid, fulfilled, refunded or disputed.

New customer

Fires when a new customer account is created in Shopify.

Cart abandoned

Fires when a customer abandons their cart before completing checkout in Shopify.

Actions

Create or update product

Creates or updates a product or listing in Shopify.

Update order

Updates an order's status or fulfillment details in Shopify.

Make a custom API request

Sends a custom API request to Shopify for actions not covered by a dedicated action.

Open support tickets for abandoned high-value carts When a customer abandons a high-value cart in Shopify, automatically create a ticket in Gorgias so a support agent can assist with checkout. See details

Create partner support tickets when affiliates earn commissions When an affiliate earns a milestone commission in Shopify, automatically create and assign a VIP ticket in Gorgias for financial verification and payout processing. See details

Initiate store account adjustments when tickets are resolved When a support ticket status changes to resolved in Gorgias, automatically send a custom API request to Shopify to update customer records or promotional access. See details

See all Gorgias + Shopify integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Create tickets in Gorgias for new orders in Shopify.” between Gorgias and Shopify?

Yes — describe it in the box above and Knit's Integrations Agent researches Gorgias and Shopify's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Shopify to Gorgias help with abandoned carts?

When a high-value cart is abandoned in Shopify, an automated support ticket is opened in Gorgias so customer service reps can reach out and offer assistance.

Can support ticket resolutions update my ecommerce store?

Yes, when a support ticket status updates in Gorgias, you can send custom requests to Shopify to adjust partner account settings or issue store credits.