Generate support tickets from form responses

When a customer submits a web form in zenloop, automatically create a detailed support ticket in Gorgias for team review.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Gorgias Explore Gorgias →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Gorgias.

Ticket status changed

Fires when a ticket's status changes in Gorgias.

Ticket assigned

Fires when a ticket in Gorgias is assigned to an agent.

SLA breached

Fires when a ticket in Gorgias breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Gorgias.

Update ticket status

Updates a ticket's status in Gorgias.

Assign ticket

Assigns a ticket in Gorgias to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Gorgias.

zenloop Explore zenloop →

Triggers

New form response

Fires when a form is submitted in zenloop.

Survey completed

Fires when a respondent finishes a survey in zenloop.

Response updated

Fires when an existing response is edited in zenloop.

Actions

Create or update form

Creates or updates a form or survey in zenloop.

Retrieve a response

Looks up a specific form response in zenloop.

Add a respondent

Adds a respondent or contact to a form in zenloop.

Add respondents to follow-up surveys when tickets close When a ticket status is updated to resolved in Gorgias, add the customer as a respondent in zenloop to send a satisfaction survey. See details

Attach survey updates as comments on open tickets When a customer updates an existing survey response in zenloop, automatically post the new feedback as a comment on their ticket in Gorgias. See details

See all Gorgias + zenloop integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Generate support tickets from form responses” between Gorgias and zenloop?

Yes — describe it in the box above and Knit's Integrations Agent researches Gorgias and zenloop's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How are survey responses transferred into support tickets?

Submitting a completed survey in zenloop automatically creates a new ticket in Gorgias containing all the respondent's answers.

Can ticket updates prompt custom survey distributions?

When a ticket status changes in Gorgias, you can automatically add the customer as a respondent in zenloop to collect feedback.