Dispatch urgent alerts for chatbot handoffs

When a conversation is handed off by Allo, send an SMS or voice alert through Gravitec.net to bring a human agent online right away.

Try:

See all Gravitec.net + Allo integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Gravitec.net Explore Gravitec.net →

Triggers

New notification received

Fires when a new alert or notification is created in Gravitec.net.

Notification acknowledged

Fires when someone acknowledges an alert in Gravitec.net.

Actions

Send a push notification

Sends a push notification through Gravitec.net.

Send an SMS or voice alert

Sends an SMS or voice notification via Gravitec.net.

Schedule a reminder

Schedules a reminder notification in Gravitec.net.

Allo Explore Allo →

Triggers

New conversation started

Fires when a new chat or conversation begins in Allo.

Lead captured in chat

Fires when Allo captures a lead during a conversation.

Conversation handed off

Fires when Allo escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through Allo.

Generate an answer

Asks Allo a question against its knowledge base and returns the answer.

Summarize a conversation

Uses Allo to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an Allo conversation.

Notify sales reps when chat captures a qualified lead When a new lead is captured in chat by Allo, send a push notification via Gravitec.net so reps can engage promptly. See details

Follow up on acknowledged alert with a chat message When a critical alert is acknowledged in Gravitec.net, direct Allo to send an automated message to the customer detailing next steps. See details

See all Gravitec.net + Allo integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Dispatch urgent alerts for chatbot handoffs” between Gravitec.net and Allo?

Yes — describe it in the box above and Knit's Integrations Agent researches Gravitec.net and Allo's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does Allo work alongside Gravitec.net to improve customer support?

When customer chats escalation requests or lead opportunities occur in Allo, Gravitec.net immediately pings available staff via SMS or push notification.

Can alerts prompt automated customer messaging?

Yes, acknowledging an alert in Gravitec.net can prompt Allo to post a tailored message or summary back to the conversation.