Deactivate user accounts from offboarding tickets
When an employee offboarding ticket is assigned in Zendesk, automatically deactivate that user account in Greetly to maintain security compliance.
4.9/5 on G2·
Google for Startups Accelerator
How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Greetly Explore Greetly →
TriggersFires when a new user account is created in Greetly.
Fires when a new security or access event is logged in Greetly.
Fires when a scan, verification or risk check finishes in Greetly.
Creates a new user account in Greetly.
Deactivates a user's access in Greetly.
Runs a verification, fraud or risk check on a record in Greetly.
Zendesk Explore Zendesk →
TriggersFires when a new support ticket or chat conversation starts in Zendesk.
Fires when a ticket's status changes in Zendesk.
Fires when a ticket in Zendesk is assigned to an agent.
Fires when a ticket in Zendesk breaches its response SLA.
Creates a new ticket in Zendesk.
Updates a ticket's status in Zendesk.
Assigns a ticket in Zendesk to an agent.
Posts a reply or internal note on a ticket or conversation in Zendesk.
More Greetly + Zendesk workflows
Raise support tickets for critical security incidents
When a new security event occurs in Greetly, automatically create a ticket in Zendesk so the IT team can investigate immediately.
See details
Provision user group access upon ticket resolution
When an access request ticket status changes in Zendesk, automatically add the user to the appropriate group in Greetly.
See details
See all Greetly + Zendesk integrations → · Browse the full workflow library →
Common questions
Can Knit build “Deactivate user accounts from offboarding tickets” between Greetly and Zendesk?
Yes — describe it in the box above and Knit's Integrations Agent researches Greetly and Zendesk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does integrating identity management with a ticketing system streamline IT operations?
It ensures security events in Greetly create actionable tickets in Zendesk, while approved IT tickets in Zendesk automatically handle user provisioning and account deactivation in Greetly.
Can ticket status updates in Zendesk automatically change user permissions in Greetly?
Yes, resolving or updating support tickets in Zendesk can assign roles, add users to groups, or deactivate user accounts in Greetly.