Resolve customer tickets automatically when tasks complete

When an engineer marks a bug fix task as complete in Productboard, update the status of the related support ticket in Groove so support can notify the customer.

Try:

See all Groove + Productboard integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Groove Explore Groove →

Triggers

New ticket created

Fires when a new support ticket is created in Groove.

Ticket status changed

Fires when a ticket's status changes in Groove.

Ticket assigned

Fires when a ticket in Groove is assigned to an agent.

SLA breached

Fires when a ticket in Groove breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Groove.

Update ticket status

Updates a ticket's status in Groove.

Assign ticket

Assigns a ticket in Groove to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Groove.

Productboard Explore Productboard →

Triggers

New task created

Fires when a new task or card is created in Productboard.

Task completed

Fires when a task in Productboard is marked complete.

Due date approaching

Fires when a task's due date in Productboard is coming up.

Comment added

Fires when a comment is added to a task in Productboard.

Actions

Create task

Creates a new task in Productboard.

Update task

Updates a task's status or assignee in Productboard.

Add comment

Posts a comment on a task in Productboard.

Move task

Moves a task in Productboard to a different board or list.

Convert escalated support tickets into development tasks When a high-priority customer issue is logged in Groove, create a matching task in Productboard for product engineers to investigate. See details

Flag SLA breaches on project management task boards If a critical ticket breaches its resolution SLA in Groove, post an urgent warning comment directly on the related task in Productboard. See details

See all Groove + Productboard integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Resolve customer tickets automatically when tasks complete” between Groove and Productboard?

Yes — describe it in the box above and Knit's Integrations Agent researches Groove and Productboard's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What's the most common Project Management + Ticketing automation?

Creating a task in Productboard whenever a ticket in Groove is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Groove.

Can status updates flow back to the original ticket?

Yes — when the linked task in Productboard changes status, the Agent can post that update back onto the original ticket in Groove automatically.