Attach survey updates as comments on open tickets
When a customer updates an existing survey response in Wufoo, automatically post the new feedback as a comment on their ticket in HappyFox.
Google for Startups AcceleratorHow Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
HappyFox Explore HappyFox →
TriggersFires when a new support ticket is created in HappyFox.
Fires when a ticket's status changes in HappyFox.
Fires when a ticket in HappyFox is assigned to an agent.
Fires when a ticket in HappyFox breaches its response SLA.
Creates a new ticket in HappyFox.
Updates a ticket's status in HappyFox.
Assigns a ticket in HappyFox to an agent.
Posts an internal or public comment on a ticket in HappyFox.
Wufoo Explore Wufoo →
TriggersFires when a form is submitted in Wufoo.
Fires when a respondent finishes a survey in Wufoo.
Fires when an existing response is edited in Wufoo.
Creates or updates a form or survey in Wufoo.
Looks up a specific form response in Wufoo.
Adds a respondent or contact to a form in Wufoo.
More HappyFox + Wufoo workflows
See all HappyFox + Wufoo integrations → · Browse the full workflow library →
Enterprise-grade security
Common questions
Can Knit build “Attach survey updates as comments on open tickets” between HappyFox and Wufoo?
Yes — describe it in the box above and Knit's Integrations Agent researches HappyFox and Wufoo's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How are survey responses transferred into support tickets?
Submitting a completed survey in Wufoo automatically creates a new ticket in HappyFox containing all the respondent's answers.
Can ticket updates prompt custom survey distributions?
When a ticket status changes in HappyFox, you can automatically add the customer as a respondent in Wufoo to collect feedback.