Resolve customer tickets automatically when tasks complete
When an engineer marks a bug fix task as complete in Harvestr, update the status of the related support ticket in Intercom so support can notify the customer.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Harvestr Explore Harvestr →
TriggersFires when a new task, job or item is created in Harvestr.
Fires when a task in Harvestr is marked complete.
Fires when a task's due date in Harvestr is coming up.
Fires when a task, job or project changes status in Harvestr.
Creates a new task, job or item in Harvestr.
Updates a task's status or assignee in Harvestr.
Posts a comment on a task in Harvestr.
Assigns a task in Harvestr to a team member.
Intercom Explore Intercom →
TriggersFires when a new support ticket or chat conversation starts in Intercom.
Fires when a ticket's status changes in Intercom.
Fires when a ticket in Intercom is assigned to an agent.
Fires when a ticket in Intercom breaches its response SLA.
Creates a new ticket in Intercom.
Updates a ticket's status in Intercom.
Assigns a ticket in Intercom to an agent.
Posts a reply or internal note on a ticket or conversation in Intercom.
More Harvestr + Intercom workflows
Convert escalated support tickets into development tasks
When a high-priority customer issue is logged in Intercom, create a matching task in Harvestr for product engineers to investigate.
See details
Flag SLA breaches on project management task boards
If a critical ticket breaches its resolution SLA in Intercom, post an urgent warning comment directly on the related task in Harvestr.
See details
See all Harvestr + Intercom integrations → · Browse the full workflow library →
Common questions
Can Knit build “Resolve customer tickets automatically when tasks complete” between Harvestr and Intercom?
Yes — describe it in the box above and Knit's Integrations Agent researches Harvestr and Intercom's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Project Management + Ticketing automation?
Creating a task in Harvestr whenever a ticket in Intercom is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Intercom.
Can status updates flow back to the original ticket?
Yes — when the linked task in Harvestr changes status, the Agent can post that update back onto the original ticket in Intercom automatically.