Create project tasks from chatbot handoffs

When a customer requests support escalation in Hedy, automatically create a task in Amazing Marvin containing the conversation details.

Try:

See all Hedy + Amazing Marvin integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Hedy Explore Hedy →

Triggers

New conversation started

Fires when a new chat or conversation begins in Hedy.

Lead captured in chat

Fires when Hedy captures a lead during a conversation.

Conversation handed off

Fires when Hedy escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through Hedy.

Generate an answer

Asks Hedy a question against its knowledge base and returns the answer.

Summarize a conversation

Uses Hedy to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an Hedy conversation.

Amazing Marvin Explore Amazing Marvin →

Triggers

New task created

Fires when a new task or card is created in Amazing Marvin.

Task completed

Fires when a task in Amazing Marvin is marked complete.

Due date approaching

Fires when a task's due date in Amazing Marvin is coming up.

Comment added

Fires when a comment is added to a task in Amazing Marvin.

Actions

Create task

Creates a new task in Amazing Marvin.

Update task

Updates a task's status or assignee in Amazing Marvin.

Add comment

Posts a comment on a task in Amazing Marvin.

Move task

Moves a task in Amazing Marvin to a different board or list.

Update chatbot tickets when tasks are resolved When a resolution task is completed in Amazing Marvin, generate a conversation summary and notification in Hedy to close out the chat. See details

Add chat summaries as comments on existing tasks When a new conversation starts regarding an open issue in Hedy, automatically post a summarized transcript as a comment on the task in Amazing Marvin. See details

See all Hedy + Amazing Marvin integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Create project tasks from chatbot handoffs” between Hedy and Amazing Marvin?

Yes — describe it in the box above and Knit's Integrations Agent researches Hedy and Amazing Marvin's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What is the benefit of integrating Hedy with Amazing Marvin?

It bridges live chatbot conversations with project execution, ensuring customer feature requests or issues quickly become tracked tasks.

Can task status updates inform chatbot conversations?

Yes, when project tasks are updated or completed in Amazing Marvin, automated summary messages can be sent through Hedy.