Request reviews after support

When a ticket is solved in Help Scout, send a review request from Senja.

Try:

See all Help Scout + Senja integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Help Scout Explore Help Scout →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Help Scout.

Ticket status changed

Fires when a ticket's status changes in Help Scout.

Ticket assigned

Fires when a ticket in Help Scout is assigned to an agent.

SLA breached

Fires when a ticket in Help Scout breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Help Scout.

Update ticket status

Updates a ticket's status in Help Scout.

Assign ticket

Assigns a ticket in Help Scout to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Help Scout.

Senja Explore Senja →

Triggers

New review

Fires when a customer leaves a new review in Senja.

Review updated

Fires when a review is edited or answered in Senja.

New survey response

Fires when a customer answers a feedback survey in Senja.

Actions

Send a review request

Invites a customer to leave a review with Senja.

Create or update a customer

Adds or updates a customer contact in Senja.

Reply to a review

Posts a public reply to a review in Senja.

Open tickets for low ratings When a low-rated review arrives in Senja, create a ticket in Help Scout. See details

Sync customers When a new requester is created in Help Scout, create or update the customer in Senja. See details

See all Help Scout + Senja integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Request reviews after support” between Help Scout and Senja?

Yes — describe it in the box above and Knit's Integrations Agent researches Help Scout and Senja's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can a bad review open a ticket?

Yes. When a low-rated review arrives in Senja, Help Scout can create a ticket.

Can solved tickets ask for a review?

When a ticket is solved in Help Scout, Senja can send a review request.