Post missed call alerts to support channels

When a missed call occurs in Smith.ai, automatically send a channel message in Hona with caller details so someone can follow up immediately.

Try:

See all Hona + Smith.ai integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Hona Explore Hona →

Triggers

New message posted

Fires when a new message is posted to a channel in Hona.

New channel created

Fires when a new channel is created in Hona.

Mentioned in a message

Fires when your team or a keyword is mentioned in Hona.

New file shared

Fires when a new file is shared in Hona.

Actions

Send channel message

Posts a message to a channel in Hona.

Send direct message

Sends a direct message to a specific person in Hona.

Add reaction

Reacts to a message in Hona.

Invite user to channel

Adds a user to a channel in Hona.

Smith.ai Explore Smith.ai →

Triggers

New inbound SMS

Fires when a new text message is received in Smith.ai.

New call

Fires when a new call comes in or out through Smith.ai.

Missed call

Fires when a call is missed in Smith.ai.

Call recording ready

Fires when a call recording finishes processing in Smith.ai.

Actions

Send an SMS or MMS

Sends a text message through Smith.ai.

Place an outbound call

Starts an outbound call via Smith.ai.

Create or update a contact

Creates or updates a contact in Smith.ai.

Send a voice message

Sends a recorded voice message via Smith.ai.

Share call recordings in discussion channels When a call recording is ready in Smith.ai, automatically send a direct message in Hona containing the audio recording link for easy team review. See details

Send SMS updates from team channel messages When a message is posted in a broadcast channel in Hona, automatically send an SMS to relevant clients using Smith.ai. See details

See all Hona + Smith.ai integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Post missed call alerts to support channels” between Hona and Smith.ai?

Yes — describe it in the box above and Knit's Integrations Agent researches Hona and Smith.ai's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does integrating Hona with Smith.ai help customer communication?

It brings incoming texts and missed calls from Smith.ai straight into Hona channels, so your team can respond instantly or review call recordings together.

Can team members send SMS messages to clients directly from Hona?

Yes, messages posted in specific Hona channels can automatically initiate outbound SMS or MMS messages through Smith.ai.