Log tickets on the customer record
When a new ticket is logged in Hudu, add an activity to the matching company in Business App.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Hudu Explore Hudu →
TriggersFires when a new ticket or incident is logged in Hudu.
Fires when a ticket or incident is updated in Hudu.
Fires when a new user, client or device record is added in Hudu.
Creates a ticket or incident in Hudu.
Updates an existing ticket or incident in Hudu.
Adds a note to a ticket in Hudu.
Business App Explore Business App →
TriggersFires when a new contact or lead is added to Business App.
Fires when a field on a contact changes in Business App.
Fires when a deal, case or record moves to a new stage in Business App.
Fires when a deal is marked won in Business App.
Creates or updates a contact in Business App.
Creates a new deal in Business App.
Moves a deal or record to a new stage in Business App.
Logs a call, email, or note against a record in Business App.
More Hudu + Business App workflows
Create a client when a deal is won
When a deal closes in Business App, create the client and its main contact in Hudu.
See details
Keep contact details in sync
When a contact is updated in Business App, update the matching requester or client user in Hudu.
See details
See all Hudu + Business App integrations → · Browse the full workflow library →
Common questions
Can Knit build “Log tickets on the customer record” between Hudu and Business App?
Yes — describe it in the box above and Knit's Integrations Agent researches Hudu and Business App's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why connect a CRM to an IT service management tool?
For managed service providers and internal IT teams, Business App holds the customer relationship while Hudu holds the tickets. Linking them keeps both views of the same client in step.
Can a closed deal create a client in the service desk?
Yes. When a deal is won in Business App, you can create the matching client or requester in Hudu so support can start straight away.