Share call recordings in discussion channels

When a call recording is ready in PhoneBurner, automatically send a direct message in iDecide containing the audio recording link for easy team review.

Try:

See all iDecide + PhoneBurner integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

iDecide Explore iDecide →

Triggers

New message posted

Fires when a new message is posted to a channel in iDecide.

New channel created

Fires when a new channel is created in iDecide.

Mentioned in a message

Fires when your team or a keyword is mentioned in iDecide.

New file shared

Fires when a new file is shared in iDecide.

Actions

Send channel message

Posts a message to a channel in iDecide.

Send direct message

Sends a direct message to a specific person in iDecide.

Add reaction

Reacts to a message in iDecide.

Invite user to channel

Adds a user to a channel in iDecide.

PhoneBurner Explore PhoneBurner →

Triggers

New inbound SMS

Fires when a new text message is received in PhoneBurner.

New call

Fires when a new call comes in or out through PhoneBurner.

Missed call

Fires when a call is missed in PhoneBurner.

Call recording ready

Fires when a call recording finishes processing in PhoneBurner.

Actions

Send an SMS or MMS

Sends a text message through PhoneBurner.

Place an outbound call

Starts an outbound call via PhoneBurner.

Create or update a contact

Creates or updates a contact in PhoneBurner.

Send a voice message

Sends a recorded voice message via PhoneBurner.

Post missed call alerts to support channels When a missed call occurs in PhoneBurner, automatically send a channel message in iDecide with caller details so someone can follow up immediately. See details

Send SMS updates from team channel messages When a message is posted in a broadcast channel in iDecide, automatically send an SMS to relevant clients using PhoneBurner. See details

See all iDecide + PhoneBurner integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Share call recordings in discussion channels” between iDecide and PhoneBurner?

Yes — describe it in the box above and Knit's Integrations Agent researches iDecide and PhoneBurner's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does integrating iDecide with PhoneBurner help customer communication?

It brings incoming texts and missed calls from PhoneBurner straight into iDecide channels, so your team can respond instantly or review call recordings together.

Can team members send SMS messages to clients directly from iDecide?

Yes, messages posted in specific iDecide channels can automatically initiate outbound SMS or MMS messages through PhoneBurner.