Raise support tickets for critical security incidents

When a new security event occurs in IdentityCheck, automatically create a ticket in Zendesk so the IT team can investigate immediately.

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See all IdentityCheck + Zendesk integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

IdentityCheck Explore IdentityCheck →

Triggers

New user created

Fires when a new user account is created in IdentityCheck.

User profile updated

Fires when an existing user's profile is updated in IdentityCheck.

New security event

Fires when a new security or access event is logged in IdentityCheck.

Actions

Create user

Creates a new user account in IdentityCheck.

Add user to group

Adds a user to a group in IdentityCheck.

Deactivate user

Deactivates a user's access in IdentityCheck.

Assign role to user

Assigns a role or permission level to a user in IdentityCheck.

Zendesk Explore Zendesk →

Triggers

New ticket created

Fires when a new support ticket is created in Zendesk.

Ticket status changed

Fires when a ticket's status changes in Zendesk.

Ticket assigned

Fires when a ticket in Zendesk is assigned to an agent.

SLA breached

Fires when a ticket in Zendesk breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Zendesk.

Update ticket status

Updates a ticket's status in Zendesk.

Assign ticket

Assigns a ticket in Zendesk to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Zendesk.

Provision user group access upon ticket resolution When an access request ticket status changes in Zendesk, automatically add the user to the appropriate group in IdentityCheck. See details

Deactivate user accounts from offboarding tickets When an employee offboarding ticket is assigned in Zendesk, automatically deactivate that user account in IdentityCheck to maintain security compliance. See details

See all IdentityCheck + Zendesk integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Raise support tickets for critical security incidents” between IdentityCheck and Zendesk?

Yes — describe it in the box above and Knit's Integrations Agent researches IdentityCheck and Zendesk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does integrating identity management with a ticketing system streamline IT operations?

It ensures security events in IdentityCheck create actionable tickets in Zendesk, while approved IT tickets in Zendesk automatically handle user provisioning and account deactivation in IdentityCheck.

Can ticket status updates in Zendesk automatically change user permissions in IdentityCheck?

Yes, resolving or updating support tickets in Zendesk can assign roles, add users to groups, or deactivate user accounts in IdentityCheck.