Infobip + Freshdesk Integrations
Put Infobip + Freshdesk to work with AI and enterprise-grade automation
4.9/5 on G2·
Google for Startups Accelerator
Workflows you can build between Infobip and Freshdesk
See the kind of workflows teams build with Infobip and Freshdesk below — describe the exact one you want above and the Agent builds it on demand.
Infobip + Freshdesk
When a new SMS message comes into Infobip, generate a ticket in Freshdesk.
Create support tickets from missed calls
When a call is missed in Infobip, automatically create a new support ticket in Freshdesk with caller information so an agent can respond.
See details
Attach call recordings to existing support tickets
When a new call recording becomes available in Infobip, add it as a private comment to the active customer ticket in Freshdesk.
See details
Send text notifications when ticket updates occur
When a ticket status is updated to resolved in Freshdesk, send an automated SMS update to the customer via Infobip confirming resolution.
See details
Browse the full workflow library →
Looking to achieve something else with Infobip and Freshdesk?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Infobip and Freshdesk
Everything Infobip and Freshdesk can do inside a workflow — the triggers that start one and the actions that run when it fires.
Infobip Explore Infobip →
Infobip is a global cloud communications platform that enables businesses to send SMS, voice messages, and omnichannel communications to customers.
TriggersTriggers when a new SMS message is received.
Triggers when a new Viber message is received.
Send SMS message.
Send Viber message.
Call a number and read a message.
Send WhatsApp message.
Freshdesk Explore Freshdesk →
Freshdesk is a cloud-based customer support platform featuring multichannel ticketing, self-service portals, and automated helpdesk workflows.
TriggersTriggers when there is a new ticket is created in Freshdesk.
Triggers when a new customer is created.
Triggers when a Note is added to a Ticket.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Add Private or Public notes to a Freshdesk Support Ticket.
Allows you to create a Company entry in Freshdesk.
Creates a Forum under a Category.
Creates a Forum Category.
Create a new Forum Topic on Freshdesk Forums.
Create a ticket in Freshdesk for your domain.
Other Phone & SMS apps on Knit
Explore more Phone & SMS integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
46elks
46elks is a developer platform offering cloud telecommunication APIs to send and receive SMS messages, MMS, and manage phone calls.
8x8
8x8 is a cloud communications platform providing voice calling, video conferencing, team messaging, and contact center capabilities.
Adversus Dialer
Adversus Dialer is a cloud-based predictive dialer and contact center platform designed to automate outbound telemarketing calls.
Aircall
Aircall is a cloud-based phone system and call center software integrated with sales and support tools for business communication.
allmysms
allmysms is a mobile messaging platform providing bulk SMS sending, two-way texting, and automated message notification services.
Aloware
A contact center and cloud phone system providing automated calling, texting, and sales dialer capabilities for teams.
AvidMobile
A mobile marketing platform offering SMS text messaging, mobile coupons, and bulk messaging services for businesses.
Avochato
Avochato is a phone and SMS communications platform that enables businesses to handle customer text messaging and call management.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Algomo
Algomo is an AI-powered customer support platform that automates customer service inquiries through intelligent chatbots and ticketing integrations.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
AnswerForce
AnswerForce is a live answering and virtual receptionist service that provides 24/7 call handling, lead intake, and appointment booking support for businesses.
Answering Service Care
Answering Service Care is a virtual receptionist service offering live twenty-four-seven call answering and messaging support.
ArtiBot.ai
An AI-driven chatbot tool for websites that automates lead capture, appointment booking, and customer inquiry response.
Birdie Screen Recording
A screen recording and customer support tool that helps support teams record user sessions to diagnose software issues.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Infobip + Freshdesk
Is there a pre-built Infobip + Freshdesk automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Infobip and Freshdesk's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Infobip or Freshdesk connector?
No. The Agent works whether or not Infobip or Freshdesk already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does Infobip integration handle missed customer calls in Freshdesk?
Whenever a customer call goes unanswered in Infobip, a high-priority ticket is automatically generated in Freshdesk with call details for prompt follow-up.
Can support agents send text messages directly through ticket updates?
Yes, when an agent updates or reassigns a ticket in Freshdesk, an automated text notification can be dispatched to the customer via Infobip.