Infobip Microsoft Teams

Infobip + Microsoft Teams Integrations

Put Infobip + Microsoft Teams to work with AI and enterprise-grade automation

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See the kind of workflows teams build with Infobip and Microsoft Teams below — describe the exact one you want above and the Agent builds it on demand.

Infobip + Microsoft Teams When a new Viber message is received in Infobip, post the message details to a Microsoft Teams channel.
Notify team channels about missed phone calls When a call goes unanswered in Infobip, automatically post an alert message in a Microsoft Teams channel so a representative can follow up. See details
Share incoming text messages with support teams When a customer sends a new inbound SMS to Infobip, post the text content to a shared channel in Microsoft Teams for real-time visibility. See details
Send outbound SMS updates from chat mentions When a team member is mentioned in a dedicated Microsoft Teams channel, automatically send a follow-up text message to the customer via Infobip. See details

Browse the full workflow library →

Looking to achieve something else with Infobip and Microsoft Teams?

Just describe what you need — the Agent researches both APIs and builds the real automation on demand.

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Triggers & actions for Infobip and Microsoft Teams

Everything Infobip and Microsoft Teams can do inside a workflow — the triggers that start one and the actions that run when it fires.

Infobip Explore Infobip →

Infobip is a global cloud communications platform that enables businesses to send SMS, voice messages, and omnichannel communications to customers.

Triggers
New SMS Message

Triggers when a new SMS message is received.

New Viber Message

Triggers when a new Viber message is received.

Actions
Send SMS Message

Send SMS message.

Send Viber Message

Send Viber message.

Call Phone

Call a number and read a message.

Send WhatsApp Message

Send WhatsApp message.

Microsoft Teams Explore Microsoft Teams →

Microsoft Teams is a workspace collaboration software combining persistent chat, video meetings, file storage, and application integration.

Triggers
New Channel

Triggers when a new channel is created within a team.

New Channel Mention

Triggers when a member or highlight word is mentioned in a channel. Requires installation of the Zapier app from the Teams Store.

New Chat Message

Triggers when a new message is received in a chat.

New Chat

Triggers when a new chat is created.

New Team Member

Triggers when a new member is added to a team. Requires installation of the Zapier app from the Teams Store.

New Channel Message

Triggers when a new message is posted in a channel. Requires installation of the Zapier app from the Teams Store.

Actions
Create Channel

Creates a new channel within a team. Requires installation of the Zapier app from the Teams Store.

Create One-on-One Chat

Creates a new one-on-one chat between you and a team member.

Create Chat and Send Message

Creates a new chat (one-on-one or group) and sends an initial message. If you select only yourself, no chat is created — the message is sent to your own Teams chat (shown as "(You)" in the Chat dropdown).

Edit Chat Message

Edit an existing message in a chat.

Create Private Channel

Creates a new private channel within a team. Requires installation of the Zapier app from the Teams Store.

Reply to Channel Message

Creates a reply to a channel message.

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Huynh H
Developer, Multiplier
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
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Jayesh
Co-Founder, Scrut
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
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Poorvi
Product Manager, Onsurity
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
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Aditya
Product Lead, RazorpayXPayroll
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
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Rohit Singh
GM, Payoneer Workforce Management

#1 in Ease of Integrations

4.9 out of 5 stars

4.9 out of 5 stars on G2

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FAQ

Common questions about Infobip + Microsoft Teams

Is there a pre-built Infobip + Microsoft Teams automation?

Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Infobip and Microsoft Teams's public API docs (or your own uploaded docs) and builds a working automation.

Does this require a pre-built Infobip or Microsoft Teams connector?

No. The Agent works whether or not Infobip or Microsoft Teams already has a pre-built connector in Knit's catalog — it researches the real API surface either way.

How long does it take to build?

Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why integrate Infobip with Microsoft Teams?

It ensures your team gets immediate visibility into caller updates, missed calls, and incoming text messages without needing to log into separate telephony dashboards.

Can team members initiate customer communications from Microsoft Teams?

Yes, posting specific messages or mentions in Microsoft Teams can initiate text messages or voice broadcasts sent via Infobip.

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