Infobot + Support Board Integrations
Put Infobot + Support Board to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between Infobot and Support Board
See the kind of workflows teams build with Infobot and Support Board below — describe the exact one you want above and the Agent builds it on demand.
Infobot + Support Board
When a Dialogflow message occurs in Support Board, route data to Infobot.
Convert unresolved bot chats into support tickets
When a conversation is handed off in Infobot, automatically create a detailed support ticket in Support Board with a summary of the dialogue.
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Summarize tickets when SLA thresholds are breached
When an SLA is breached in Support Board, automatically use Infobot to generate a conversation summary and add a comment to the ticket.
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Send chatbot updates when tickets are resolved
When a ticket status changes in Support Board, send an automated follow-up message through Infobot to keep the customer updated.
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Browse the full workflow library →
Looking to achieve something else with Infobot and Support Board?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Infobot and Support Board
Everything Infobot and Support Board can do inside a workflow — the triggers that start one and the actions that run when it fires.
Infobot Explore Infobot →
Infobot is an automated AI chatbot platform that enables businesses to answer customer queries and automate customer support interactions.
TriggersTriggers when a new lead is captured on a fresh conversation on Tracware Infobot.
Sends a prompt to Infobot
Support Board Explore Support Board →
Support Board is a customer support platform providing live chat, automated AI chatbots, and a desk ticketing system for websites.
TriggersTriggers when the status code of a conversation changes.
Triggers when the Dialogflow send a reply to a user message.
Triggers when a notification email is sent to a user or agent. Docs at https://board.support/docs/api/web#email-sent .
Triggers when a user login successfully from the login form of the chat. This Webhook is sent only if the login is successful.
Triggers when a message is deleted.
Triggers when a new conversation is received in the user's chat widget.
Adds a new note to a conversation.
Create a new user in Support Board.
Deletes a note from a conversation.
Deletes a user and all linked conversations and messages.
Deletes multiple users and all linked conversations and messages.
Sends a message to Dialogflow and add the Dialogflow response to an existing conversation as a new message.
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Other Ticketing apps on Knit
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Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Infobot + Support Board
Is there a pre-built Infobot + Support Board automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Infobot and Support Board's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Infobot or Support Board connector?
No. The Agent works whether or not Infobot or Support Board already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does integrating Infobot with Support Board improve support team efficiency?
Chatbots handle routine questions and automatically convert unresolved conversations into detailed support tickets, allowing agents to step in with full context.
Can updates on ticket status be sent back to the customer chatbot?
Yes, when a support ticket status changes in Support Board, you can automatically send a message through Infobot to notify the user.