Pause marketing messages when critical support tickets open

When a new support ticket is created in tawk.to, automatically apply a temporary hold tag to the contact in InforUMobile.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

InforUMobile Explore InforUMobile →

Triggers

New lead captured

Fires when a new lead or contact is captured in InforUMobile.

Contact enters a workflow

Fires when a contact enters an automation in InforUMobile.

Contact updated

Fires when a field on a contact changes in InforUMobile.

Contact unsubscribed

Fires when a contact unsubscribes in InforUMobile.

Actions

Create or update a contact

Creates or updates a contact in InforUMobile.

Add a contact to a campaign

Adds a contact to a workflow or campaign in InforUMobile.

Send a message

Sends an email or message to a contact via InforUMobile.

Apply or remove a tag

Changes a contact's tags in InforUMobile.

tawk.to Explore tawk.to →

Triggers

New ticket created

Fires when a new support ticket is created in tawk.to.

Ticket status changed

Fires when a ticket's status changes in tawk.to.

Ticket assigned

Fires when a ticket in tawk.to is assigned to an agent.

SLA breached

Fires when a ticket in tawk.to breaches its response SLA.

Actions

Create ticket

Creates a new ticket in tawk.to.

Update ticket status

Updates a ticket's status in tawk.to.

Assign ticket

Assigns a ticket in tawk.to to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in tawk.to.

Create support tickets for unengaged or unsubscribed leads When a lead unsubscribes in InforUMobile, automatically create a ticket in tawk.to for an account manager to investigate potential churn. See details

Send follow-up communications upon ticket resolution When a support ticket status changes to solved in tawk.to, update the contact profile in InforUMobile and add them to a customer satisfaction sequence. See details

See all InforUMobile + tawk.to integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Pause marketing messages when critical support tickets open” between InforUMobile and tawk.to?

Yes — describe it in the box above and Knit's Integrations Agent researches InforUMobile and tawk.to's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can support team members manage marketing messaging when an SLA is breached?

Yes, when an SLA breach occurs in tawk.to, a tag can be applied in InforUMobile to pause marketing emails until the issue is resolved.

Can customer marketing unsubscribes update open support tickets?

Yes, when a contact unsubscribes in InforUMobile, a comment can be automatically added to open tickets in tawk.to to keep support agents informed.