Reply to customer social comments when ticket status changes

When a ticket status is marked as resolved in Infraspeak, automatically publish a reply to the original social comment in Facebook Pages.

Try:

See all Infraspeak + Facebook Pages integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Infraspeak Explore Infraspeak →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Infraspeak.

Ticket status changed

Fires when a ticket's status changes in Infraspeak.

Ticket assigned

Fires when a ticket in Infraspeak is assigned to an agent.

SLA breached

Fires when a ticket in Infraspeak breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Infraspeak.

Update ticket status

Updates a ticket's status in Infraspeak.

Assign ticket

Assigns a ticket in Infraspeak to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Infraspeak.

Facebook Pages Explore Facebook Pages →

Triggers

New post published

Fires when a post goes live from Facebook Pages.

New mention or comment

Fires when your brand is mentioned or a post gets a comment in Facebook Pages.

New tracked post found

Fires when Facebook Pages finds a new post, mention or creator matching what you track.

Actions

Create or schedule a post

Creates a post in Facebook Pages or adds it to the schedule.

Reply to a comment

Posts a reply to a comment in Facebook Pages.

Add to a list

Adds a creator, account or post to a list or campaign in Facebook Pages.

Turn public social mentions into support tickets When a user posts a new mention or comment on Facebook Pages, automatically create a new ticket in Infraspeak so support teams can respond quickly. See details

Queue social updates when support tickets reveal widespread issues When an SLA is breached on critical tickets in Infraspeak, automatically add a post to the queue in Facebook Pages to update followers on service status. See details

See all Infraspeak + Facebook Pages integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Reply to customer social comments when ticket status changes” between Infraspeak and Facebook Pages?

Yes — describe it in the box above and Knit's Integrations Agent researches Infraspeak and Facebook Pages's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why connect Facebook Pages with Infraspeak for customer service?

It allows customer service teams to catch brand mentions or complaints on Facebook Pages and automatically route them to Infraspeak so no customer question is missed.

Can support agents reply to social comments directly from ticketing?

When ticket updates occur in Infraspeak, automated rules can queue or post responses on Facebook Pages, keeping communications synchronized across platforms.