When new planned event of a planned job order in Infraspeak, sync it to Microsoft Teams.

When a new planned event occurs for a job order in Infraspeak, post an alert message in Microsoft Teams.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Infraspeak Explore Infraspeak →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Infraspeak.

Ticket status changed

Fires when a ticket's status changes in Infraspeak.

Ticket assigned

Fires when a ticket in Infraspeak is assigned to an agent.

SLA breached

Fires when a ticket in Infraspeak breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Infraspeak.

Update ticket status

Updates a ticket's status in Infraspeak.

Assign ticket

Assigns a ticket in Infraspeak to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Infraspeak.

Microsoft Teams Explore Microsoft Teams →

Triggers

New message posted to a channel

Fires when a new message is posted to a channel in Microsoft Teams.

Mentioned in a message

Fires when your team or a keyword is mentioned in Microsoft Teams.

New channel created

Fires when a new channel is created in Microsoft Teams.

New file shared

Fires when a new file is shared in Microsoft Teams.

Actions

Send a channel message

Posts a message to a channel in Microsoft Teams.

Send a direct message

Sends a direct message to a person in Microsoft Teams.

Create a channel

Creates a new channel in Microsoft Teams.

Invite a user to a channel

Adds a user to a channel in Microsoft Teams.

Broadcast urgent SLA alerts to team channels When a support ticket breaches its SLA in Infraspeak, automatically post an urgent notification in Microsoft Teams so managers can intervene quickly. See details

Create support tickets from team chat mentions When a user is tagged in an operational channel in Microsoft Teams, create a detailed support ticket in Infraspeak to keep accountability clear. See details

Notify assigned agents on direct messages when tickets update When a ticket status changes in Infraspeak, send a direct message in Microsoft Teams to notify the assigned team member without cluttering email inboxes. See details

See all Infraspeak + Microsoft Teams integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “When new planned event of a planned job order in Infraspeak, sync it to Microsoft Teams.” between Infraspeak and Microsoft Teams?

Yes — describe it in the box above and Knit's Integrations Agent researches Infraspeak and Microsoft Teams's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can internal messages in team channels become support tickets?

Yes, mentioning team members or posting specific messages in Microsoft Teams can automatically create a ticket in Infraspeak to ensure issues are tracked and resolved.

How are teams notified when ticket deadlines are at risk?

When an SLA deadline is breached in Infraspeak, an urgent message is posted into a channel in Microsoft Teams to alert engineers or managers immediately.