Grant platform access when a support ticket resolves

When an access-request ticket status changes to solved in Zendesk, automatically activate the corresponding student account in Inquisiq LMS.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Inquisiq LMS Explore Inquisiq LMS →

Triggers

New course or class created

Fires when a new course, class or program is created in Inquisiq LMS.

Student enrolled

Fires when a student or learner enrolls in a course or class in Inquisiq LMS.

Course completed

Fires when a learner completes a course or program in Inquisiq LMS.

New user registered

Fires when a new user registers in Inquisiq LMS.

Actions

Enroll student

Enrolls a student or learner in a course or class in Inquisiq LMS.

Activate user

Activates a learner or user account in Inquisiq LMS.

Issue badge

Issues a digital badge or certificate to a learner in Inquisiq LMS.

Zendesk Explore Zendesk →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Zendesk.

Ticket status changed

Fires when a ticket's status changes in Zendesk.

Ticket assigned

Fires when a ticket in Zendesk is assigned to an agent.

SLA breached

Fires when a ticket in Zendesk breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Zendesk.

Update ticket status

Updates a ticket's status in Zendesk.

Assign ticket

Assigns a ticket in Zendesk to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Zendesk.

Escalate student enrollment issues to support When a new student registers in Inquisiq LMS, automatically create a support ticket in Zendesk so your team can verify account permissions and smooth out onboarding. See details

Log course completion in a support ticket When a student completes a course in Inquisiq LMS, add a ticket comment in Zendesk to keep their support history and transcript records up to date. See details

See all Inquisiq LMS + Zendesk integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Grant platform access when a support ticket resolves” between Inquisiq LMS and Zendesk?

Yes — describe it in the box above and Knit's Integrations Agent researches Inquisiq LMS and Zendesk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why connect Inquisiq LMS learning software with Zendesk helpdesk software?

Connecting Inquisiq LMS to Zendesk bridges student progress with customer support, allowing helpdesk agents to quickly handle registration requests, resolve learning blockers, and maintain complete learner history.

Can student registration in Inquisiq LMS automatically create a task in Zendesk?

Yes, new user registrations or course enrollments in Inquisiq LMS can automatically generate and assign support tickets in Zendesk for your team.