Alert team channels to new social mentions

When a customer mentions your handle or leaves a comment on Instagram for Business, post an instant alert in Zenzap so staff can respond.

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See all Instagram for Business + Zenzap integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Instagram for Business Explore Instagram for Business →

Triggers

New post published

Fires when a scheduled post goes live in Instagram for Business.

Post failed to publish

Fires when a post fails to publish in Instagram for Business.

New mention or comment

Fires when your brand is mentioned or a post gets a comment in Instagram for Business.

Actions

Create or schedule a post

Creates a post in Instagram for Business or adds it to the schedule.

Add a post to the queue

Adds a post to the publishing queue in Instagram for Business.

Reply to a comment

Posts a reply to a comment in Instagram for Business.

Zenzap Explore Zenzap →

Triggers

New message posted to a channel

Fires when a new message is posted to a channel in Zenzap.

Mentioned in a message

Fires when your team or a keyword is mentioned in Zenzap.

New channel created

Fires when a new channel is created in Zenzap.

New file shared

Fires when a new file is shared in Zenzap.

Actions

Send a channel message

Posts a message to a channel in Zenzap.

Send a direct message

Sends a direct message to a person in Zenzap.

Create a channel

Creates a new channel in Zenzap.

Invite a user to a channel

Adds a user to a channel in Zenzap.

Notify chat channels about failed social posts When a post fails to publish in Instagram for Business, automatically send a channel message in Zenzap so your marketing team can fix the issue quickly. See details

Schedule social posts directly from chat messages When a message is posted in a designated social queue channel in Zenzap, add that text as a new draft post in Instagram for Business. See details

See all Instagram for Business + Zenzap integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Alert team channels to new social mentions” between Instagram for Business and Zenzap?

Yes — describe it in the box above and Knit's Integrations Agent researches Instagram for Business and Zenzap's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can teams get notified in Zenzap if a social post fails?

Yes, if a scheduled post fails to publish in Instagram for Business, an automated notification delivers the error details directly to a designated team channel in Zenzap.

How can chat channels help monitor brand mentions?

Whenever a customer mentions your brand or leaves a comment on Instagram for Business, an alert posts to your community or support channel in Zenzap.