Notify customers when tickets are updated
When a support ticket status changes in Intercom, automatically send a status update email to the submitter via Instantly.
See all Instantly + Intercom integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Instantly Explore Instantly →
TriggersFires when a new email arrives in Instantly.
Fires when an email is sent from Instantly.
Fires when a tracked email sent via Instantly is opened.
Fires when an email sent via Instantly bounces.
Sends an email via Instantly.
Creates a draft email in Instantly.
Applies a label or folder to an email in Instantly.
Moves an email into a different folder in Instantly.
Intercom Explore Intercom →
TriggersFires when a new support ticket is created in Intercom.
Fires when a ticket's status changes in Intercom.
Fires when a ticket in Intercom is assigned to an agent.
Fires when a ticket in Intercom breaches its response SLA.
Creates a new ticket in Intercom.
Updates a ticket's status in Intercom.
Assigns a ticket in Intercom to an agent.
Posts an internal or public comment on a ticket in Intercom.
More Instantly + Intercom workflows
Convert customer emails into support tickets
When a new customer email is received in Instantly, automatically create a tracking ticket in Intercom.
See details
Send urgent alerts for SLA breaches
When an SLA deadline is breached in Intercom, automatically send an urgent notification email to support managers via Instantly.
See details
See all Instantly + Intercom integrations → · Browse the full workflow library →
Common questions
Can Knit build “Notify customers when tickets are updated” between Instantly and Intercom?
Yes — describe it in the box above and Knit's Integrations Agent researches Instantly and Intercom's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting Instantly and Intercom help customer support teams?
Support emails are converted into organized tickets automatically, while ticket updates send email replies to keep customers informed.
Can urgent ticket alerts be sent via email?
Yes, events like SLA breaches or ticket reassignments in Intercom can instantly send email alerts through Instantly.