Generate support tickets from form responses

When a customer submits a web form in Interact, automatically create a detailed support ticket in Gist for team review.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Interact Explore Interact →

Triggers

New form response

Fires when a form is submitted in Interact.

Survey completed

Fires when a respondent finishes a survey in Interact.

Response updated

Fires when an existing response is edited in Interact.

Actions

Create or update form

Creates or updates a form or survey in Interact.

Retrieve a response

Looks up a specific form response in Interact.

Add a respondent

Adds a respondent or contact to a form in Interact.

Gist Explore Gist →

Triggers

New ticket created

Fires when a new support ticket is created in Gist.

Ticket status changed

Fires when a ticket's status changes in Gist.

Ticket assigned

Fires when a ticket in Gist is assigned to an agent.

SLA breached

Fires when a ticket in Gist breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Gist.

Update ticket status

Updates a ticket's status in Gist.

Assign ticket

Assigns a ticket in Gist to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Gist.

Add respondents to follow-up surveys when tickets close When a ticket status is updated to resolved in Gist, add the customer as a respondent in Interact to send a satisfaction survey. See details

Attach survey updates as comments on open tickets When a customer updates an existing survey response in Interact, automatically post the new feedback as a comment on their ticket in Gist. See details

See all Interact + Gist integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Generate support tickets from form responses” between Interact and Gist?

Yes — describe it in the box above and Knit's Integrations Agent researches Interact and Gist's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How are survey responses transferred into support tickets?

Submitting a completed survey in Interact automatically creates a new ticket in Gist containing all the respondent's answers.

Can ticket updates prompt custom survey distributions?

When a ticket status changes in Gist, you can automatically add the customer as a respondent in Interact to collect feedback.