Intercom + Grain Integrations
Put Intercom + Grain to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between Intercom and Grain
See the kind of workflows teams build with Intercom and Grain below — describe the exact one you want above and the Agent builds it on demand.
Intercom + Grain
Update customer conversation histories in Intercom when a Grain highlight is deleted.
Convert call follow-up items into support tickets
When a new item is captured during a call in Grain, automatically open a new ticket in Intercom for team resolution.
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Attach meeting summaries to ongoing support tickets
When Grain generates a new call summary, automatically add the text as a comment to the corresponding customer ticket in Intercom.
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Upload support call recordings for automated summary creation
Whenever a new support ticket is created in Intercom, automatically send attached call audio to Grain to generate transcripts and highlights.
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Browse the full workflow library →
Looking to achieve something else with Intercom and Grain?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Intercom and Grain
Everything Intercom and Grain can do inside a workflow — the triggers that start one and the actions that run when it fires.
Intercom Explore Intercom →
Intercom is an AI-first customer service platform that delivers automated chatbots, live chat support, and customer support ticketing.
TriggersTriggers when a Lead enters an email address.
Triggers when a lead converts to a user.
Triggers when a new Lead is created.
Triggers when a Contact replies to a Conversation in Intercom.
Triggers when a Lead is tagged.
Triggers when a conversation receives a rating.
Add a note to a user.
Add a Tag to a specific Intercom Contact.
Creates a new article in your Help Center.
Creates a new conversation from a contact.
Submit a Data Event to your Intercom account.
Creates or Updates a Company in Intercom.
Grain Explore Grain →
Grain is an AI-powered meeting workspace that records, transcribes, and summarizes video calls for teams to share key insights.
TriggersTriggers when a Highlight is created.
Triggers when a Highlight is deleted.
Triggers when a Highlight is updated.
Triggers when a new Recording is created.
Triggers when a Recording is deleted.
Triggers when a Recording is updated.
This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
AnswerForce
AnswerForce is a live answering and virtual receptionist service that provides 24/7 call handling, lead intake, and appointment booking support for businesses.
Answering Service Care
Answering Service Care is a virtual receptionist service offering live twenty-four-seven call answering and messaging support.
ArtiBot.ai
An AI-driven chatbot tool for websites that automates lead capture, appointment booking, and customer inquiry response.
Birdie Screen Recording
A screen recording and customer support tool that helps support teams record user sessions to diagnose software issues.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Botsify
Botsify is an automated chatbot building platform designed to manage customer support queries and automate lead capture across messaging channels.
Other AI Meeting Notetakers apps on Knit
Explore more AI Meeting Notetakers integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
3Scribe
An automated audio and video transcription service that converts speech into searchable, formatted text transcripts.
Circleback
An AI meeting assistant that records, transcribes, and generates summaries and action items from online meetings.
Fathom
An AI meeting assistant that records, transcribes, and summarizes video calls for individual professionals and teams.
Fellow
A meeting management tool that helps teams run structured meetings with shared agendas, real-time notes, and action items.
Fireflies.ai
An AI meeting assistant that automatically transcribes, summarizes, and analyzes voice conversations across major video conferencing platforms.
Granola
An AI-powered meeting notepad that transcribes video calls and generates customizable structured notes from user conversations.
HappyScribe
HappyScribe is an automated transcription and subtitling platform that converts audio and video files into editable text documents.
Krisp
An AI noise-canceling and meeting assistant software that eliminates background noise and provides meeting transcription summaries.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Intercom + Grain
Is there a pre-built Intercom + Grain automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Intercom and Grain's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Intercom or Grain connector?
No. The Agent works whether or not Intercom or Grain already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does integrating Grain with Intercom help manage follow-ups after customer calls?
Key decision points and follow-ups captured by Grain during call recordings are converted automatically into support tickets within Intercom.
Can meeting notes from Grain be attached to existing support tickets in Intercom?
Yes, AI-generated summaries and transcripts from Grain can be posted automatically as detailed internal comments on related tickets in Intercom.