Intercom + Guru Integrations
Put Intercom + Guru to work with AI and enterprise-grade automation
4.9/5 on G2·
Google for Startups Accelerator
Workflows you can build between Intercom and Guru
See the kind of workflows teams build with Intercom and Guru below — describe the exact one you want above and the Agent builds it on demand.
Intercom + Guru
When an announcement is sent in Guru, post an announcement message via Intercom.
Log ticket SLA breaches into incident docs
When an SLA is breached in Intercom, automatically append the breach details to your incident log page in Guru for team post-mortems.
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Create support tickets from published documentation
When a new page is created in Guru, automatically create a tracking ticket in Intercom so team members can review and approve it.
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Update ticket status when documentation status changes
When a document's status changes in Guru, automatically update the corresponding ticket status in Intercom to reflect progress.
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Browse the full workflow library →
Looking to achieve something else with Intercom and Guru?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Intercom and Guru
Everything Intercom and Guru can do inside a workflow — the triggers that start one and the actions that run when it fires.
Intercom Explore Intercom →
Intercom is an AI-first customer service platform that delivers automated chatbots, live chat support, and customer support ticketing.
TriggersTriggers when a Lead enters an email address.
Triggers when a lead converts to a user.
Triggers when a new Lead is created.
Triggers when a Contact replies to a Conversation in Intercom.
Triggers when a Lead is tagged.
Triggers when a conversation receives a rating.
Add a note to a user.
Add a Tag to a specific Intercom Contact.
Creates a new article in your Help Center.
Creates a new conversation from a contact.
Submit a Data Event to your Intercom account.
Creates or Updates a Company in Intercom.
Guru Explore Guru →
Guru is an enterprise search and knowledge management platform that consolidates company wikis and internal documentation.
TriggersTriggers when a new announcement is sent
Triggers when a new Folder is created.
Triggers when a user archives a Card.
Triggers when a user comments on a Card.
Triggers when a user either copies the content within the Card or clicks on the “Copy Card content" icon.
Triggers when a new Card is published.
Adds an existing Tag to a Card.
Adds a user to a Group.
Archives a Card.
Submits a question to Guru and returns the answer.
Creates a new Card.
Creates a new Group.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
AnswerForce
AnswerForce is a live answering and virtual receptionist service that provides 24/7 call handling, lead intake, and appointment booking support for businesses.
Answering Service Care
Answering Service Care is a virtual receptionist service offering live twenty-four-seven call answering and messaging support.
ArtiBot.ai
An AI-driven chatbot tool for websites that automates lead capture, appointment booking, and customer inquiry response.
Birdie Screen Recording
A screen recording and customer support tool that helps support teams record user sessions to diagnose software issues.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Botsify
Botsify is an automated chatbot building platform designed to manage customer support queries and automate lead capture across messaging channels.
Other Productivity & Docs apps on Knit
Explore more Productivity & Docs integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
1st things 1st
1st things 1st is prioritization software designed to help teams analyze, rank, and organize project goals and tasks.
6clicks
A risk and compliance management platform that helps businesses streamline governance, risk assessment, and policy implementation.
7Shifts
7Shifts is employee scheduling and team management software designed for restaurants and the hospitality industry.
Accelo
Accelo is a cloud service operations platform designed to automate client work, retainers, and business management workflows.
Airtable
Airtable is a low-code platform that combines spreadsheet features with relational database capabilities for managing structured data.
Akiflow
Akiflow is a time-blocking productivity app that consolidates tasks and calendar events into a single central schedule interface.
ApproveThis
An approval workflow automation tool that enables teams to review, request, and track approvals for business processes.
Aryeo
Aryeo is a content delivery and order management platform built specifically for real estate photographers and media companies.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Intercom + Guru
Is there a pre-built Intercom + Guru automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Intercom and Guru's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Intercom or Guru connector?
No. The Agent works whether or not Intercom or Guru already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why pair Guru and Intercom?
Connecting these apps bridges support operations and knowledge management, allowing support tickets and team documentation to stay synchronized effortlessly.
Can SLA warnings in Intercom alert our team inside Guru?
When an SLA is breached in Intercom, you can automatically append warning details or update project records in Guru to escalate the issue.