Add respondents to follow-up surveys when tickets close
When a ticket status is updated to resolved in Intercom, add the customer as a respondent in Simplesat to send a satisfaction survey.
See all Intercom + Simplesat integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Intercom Explore Intercom →
TriggersFires when a new support ticket is created in Intercom.
Fires when a ticket's status changes in Intercom.
Fires when a ticket in Intercom is assigned to an agent.
Fires when a ticket in Intercom breaches its response SLA.
Creates a new ticket in Intercom.
Updates a ticket's status in Intercom.
Assigns a ticket in Intercom to an agent.
Posts an internal or public comment on a ticket in Intercom.
Simplesat Explore Simplesat →
TriggersFires when a form is submitted in Simplesat.
Fires when a respondent finishes a survey in Simplesat.
Fires when an existing response is edited in Simplesat.
Creates or updates a form or survey in Simplesat.
Looks up a specific form response in Simplesat.
Adds a respondent or contact to a form in Simplesat.
More Intercom + Simplesat workflows
Generate support tickets from form responses
When a customer submits a web form in Simplesat, automatically create a detailed support ticket in Intercom for team review.
See details
Attach survey updates as comments on open tickets
When a customer updates an existing survey response in Simplesat, automatically post the new feedback as a comment on their ticket in Intercom.
See details
See all Intercom + Simplesat integrations → · Browse the full workflow library →
Common questions
Can Knit build “Add respondents to follow-up surveys when tickets close” between Intercom and Simplesat?
Yes — describe it in the box above and Knit's Integrations Agent researches Intercom and Simplesat's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How are survey responses transferred into support tickets?
Submitting a completed survey in Simplesat automatically creates a new ticket in Intercom containing all the respondent's answers.
Can ticket updates prompt custom survey distributions?
When a ticket status changes in Intercom, you can automatically add the customer as a respondent in Simplesat to collect feedback.