Turn public social mentions into support tickets

When a user posts a new mention or comment on Syften, automatically create a new ticket in Intercom so support teams can respond quickly.

Try:

See all Intercom + Syften integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Intercom Explore Intercom →

Triggers

New ticket created

Fires when a new support ticket is created in Intercom.

Ticket status changed

Fires when a ticket's status changes in Intercom.

Ticket assigned

Fires when a ticket in Intercom is assigned to an agent.

SLA breached

Fires when a ticket in Intercom breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Intercom.

Update ticket status

Updates a ticket's status in Intercom.

Assign ticket

Assigns a ticket in Intercom to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Intercom.

Syften Explore Syften →

Triggers

New post published

Fires when a scheduled post goes live in Syften.

Post failed to publish

Fires when a post fails to publish in Syften.

New mention or comment

Fires when your brand is mentioned or a post gets a comment in Syften.

Actions

Create or schedule a post

Creates a post in Syften or adds it to the schedule.

Add a post to the queue

Adds a post to the publishing queue in Syften.

Reply to a comment

Posts a reply to a comment in Syften.

Queue social updates when support tickets reveal widespread issues When an SLA is breached on critical tickets in Intercom, automatically add a post to the queue in Syften to update followers on service status. See details

Reply to customer social comments when ticket status changes When a ticket status is marked as resolved in Intercom, automatically publish a reply to the original social comment in Syften. See details

See all Intercom + Syften integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Turn public social mentions into support tickets” between Intercom and Syften?

Yes — describe it in the box above and Knit's Integrations Agent researches Intercom and Syften's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why connect Syften with Intercom for customer service?

It allows customer service teams to catch brand mentions or complaints on Syften and automatically route them to Intercom so no customer question is missed.

Can support agents reply to social comments directly from ticketing?

When ticket updates occur in Intercom, automated rules can queue or post responses on Syften, keeping communications synchronized across platforms.