Create support tickets from team chat mentions

When a user is tagged in an operational channel in Zoho Connect, create a detailed support ticket in Intercom to keep accountability clear.

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See all Intercom + Zoho Connect integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Intercom Explore Intercom →

Triggers

New ticket created

Fires when a new support ticket is created in Intercom.

Ticket status changed

Fires when a ticket's status changes in Intercom.

Ticket assigned

Fires when a ticket in Intercom is assigned to an agent.

SLA breached

Fires when a ticket in Intercom breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Intercom.

Update ticket status

Updates a ticket's status in Intercom.

Assign ticket

Assigns a ticket in Intercom to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Intercom.

Zoho Connect Explore Zoho Connect →

Triggers

New message posted to a channel

Fires when a new message is posted to a channel in Zoho Connect.

Mentioned in a message

Fires when your team or a keyword is mentioned in Zoho Connect.

New channel created

Fires when a new channel is created in Zoho Connect.

New file shared

Fires when a new file is shared in Zoho Connect.

Actions

Send a channel message

Posts a message to a channel in Zoho Connect.

Send a direct message

Sends a direct message to a person in Zoho Connect.

Create a channel

Creates a new channel in Zoho Connect.

Invite a user to a channel

Adds a user to a channel in Zoho Connect.

Broadcast urgent SLA alerts to team channels When a support ticket breaches its SLA in Intercom, automatically post an urgent notification in Zoho Connect so managers can intervene quickly. See details

Notify assigned agents on direct messages when tickets update When a ticket status changes in Intercom, send a direct message in Zoho Connect to notify the assigned team member without cluttering email inboxes. See details

See all Intercom + Zoho Connect integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Create support tickets from team chat mentions” between Intercom and Zoho Connect?

Yes — describe it in the box above and Knit's Integrations Agent researches Intercom and Zoho Connect's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can internal messages in team channels become support tickets?

Yes, mentioning team members or posting specific messages in Zoho Connect can automatically create a ticket in Intercom to ensure issues are tracked and resolved.

How are teams notified when ticket deadlines are at risk?

When an SLA deadline is breached in Intercom, an urgent message is posted into a channel in Zoho Connect to alert engineers or managers immediately.