Open onboarding support tickets for newly closed deals

When a deal is won in SAP S/4HANA, automatically create a ticket in InvGate Service Management so support engineers can initiate customer onboarding.

Try:

See all InvGate Service Management + SAP S/4HANA integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

InvGate Service Management Explore InvGate Service Management →

Triggers

New ticket created

Fires when a new support ticket is created in InvGate Service Management.

Ticket status changed

Fires when a ticket's status changes in InvGate Service Management.

Ticket assigned

Fires when a ticket in InvGate Service Management is assigned to an agent.

SLA breached

Fires when a ticket in InvGate Service Management breaches its response SLA.

Actions

Create ticket

Creates a new ticket in InvGate Service Management.

Update ticket status

Updates a ticket's status in InvGate Service Management.

Assign ticket

Assigns a ticket in InvGate Service Management to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in InvGate Service Management.

SAP S/4HANA Explore SAP S/4HANA →

Triggers

New lead created

Fires when a new lead or contact is created in SAP S/4HANA.

Deal stage changed

Fires when a deal moves to a new stage in SAP S/4HANA.

Deal won

Fires when a deal is marked won in SAP S/4HANA.

Contact updated

Fires when a field on a contact changes in SAP S/4HANA.

Actions

Create or update contact

Creates or updates a contact in SAP S/4HANA.

Create deal

Creates a new deal in SAP S/4HANA.

Update deal stage

Moves a deal to a new stage in SAP S/4HANA.

Log activity

Logs a call, email, or note against a record in SAP S/4HANA.

Log activity in CRM when customer tickets are created When a new ticket is created in InvGate Service Management, automatically log activity in SAP S/4HANA so account managers stay informed of open customer issues. See details

Update deal stages when critical support SLAs are breached If an SLA is breached in InvGate Service Management, automatically update the deal stage in SAP S/4HANA to alert sales leaders of potential account risks. See details

See all InvGate Service Management + SAP S/4HANA integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Open onboarding support tickets for newly closed deals” between InvGate Service Management and SAP S/4HANA?

Yes — describe it in the box above and Knit's Integrations Agent researches InvGate Service Management and SAP S/4HANA's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What business advantages come from linking SAP S/4HANA and InvGate Service Management?

It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.

Can closing a deal automatically generate a ticket for customer success?

Yes, marking a deal as won in SAP S/4HANA can automatically generate a ticket in InvGate Service Management for implementation support.