When new automated action in InvGate Service Management, sync it to Workday.

When an automated action triggers in InvGate Service Management, update relevant employee records in Workday.

Try:

See all InvGate Service Management + Workday integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

InvGate Service Management Explore InvGate Service Management →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in InvGate Service Management.

Ticket status changed

Fires when a ticket's status changes in InvGate Service Management.

Ticket assigned

Fires when a ticket in InvGate Service Management is assigned to an agent.

SLA breached

Fires when a ticket in InvGate Service Management breaches its response SLA.

Actions

Create ticket

Creates a new ticket in InvGate Service Management.

Update ticket status

Updates a ticket's status in InvGate Service Management.

Assign ticket

Assigns a ticket in InvGate Service Management to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in InvGate Service Management.

Workday Explore Workday →

Triggers

New employee hired

Fires when a new employee is added in Workday.

Employee profile updated

Fires when a field on an employee's profile changes in Workday.

Employee terminated

Fires when an employee is offboarded in Workday.

Time-off request submitted

Fires when an employee requests time off in Workday.

Actions

Create employee record

Creates a new employee record in Workday.

Update employee record

Updates a field on an employee's record in Workday.

Sync employee status

Syncs an employee's active/terminated status in Workday.

Approve or deny time off

Approves or denies a time-off request in Workday.

Create onboarding tickets for new hires When a new employee is hired in Workday, automatically open an IT onboarding ticket in InvGate Service Management so equipment and account provisioning starts immediately. See details

Assign offboarding tasks when personnel depart When an employee is terminated in Workday, automatically create and assign security tasks in InvGate Service Management to safely revoke platform access. See details

Approve time off based on ticket resolution When an internal request ticket reaches completed status in InvGate Service Management, automatically approve the associated time-off request in Workday. See details

See all InvGate Service Management + Workday integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “When new automated action in InvGate Service Management, sync it to Workday.” between InvGate Service Management and Workday?

Yes — describe it in the box above and Knit's Integrations Agent researches InvGate Service Management and Workday's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting HR tools with ticketing platforms speed up onboarding?

Whenever a new employee is added to HR software, support tickets can be opened instantly to provision hardware, accounts, and workspace access.

Can offboarding be managed through ticketing integrations?

Yes, when an employee termination is recorded in HR software, support tickets are immediately assigned to IT and security teams to revoke access.