Open support tickets for overdue accounts
When an invoice becomes overdue in Xledger, automatically create a ticket in InvGate Service Management so finance agents can resolve the payment issue.
See all InvGate Service Management + Xledger integrations or talk to a human
4.9/5 on G2·
Google for Startups Accelerator
How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
InvGate Service Management Explore InvGate Service Management →
TriggersFires when a new support ticket is created in InvGate Service Management.
Fires when a ticket's status changes in InvGate Service Management.
Fires when a ticket in InvGate Service Management is assigned to an agent.
Fires when a ticket in InvGate Service Management breaches its response SLA.
Creates a new ticket in InvGate Service Management.
Updates a ticket's status in InvGate Service Management.
Assigns a ticket in InvGate Service Management to an agent.
Posts an internal or public comment on a ticket in InvGate Service Management.
Xledger Explore Xledger →
TriggersFires when a new invoice is created in Xledger.
Fires when a payment is recorded in Xledger.
Fires when an invoice in Xledger passes its due date unpaid.
Fires when a new expense is recorded in Xledger.
Creates a new invoice in Xledger.
Records a payment against an invoice in Xledger.
Creates a new expense entry in Xledger.
Syncs a customer's billing record in Xledger.
More InvGate Service Management + Xledger workflows
Invoice clients upon ticket resolution
When a ticket status is changed in InvGate Service Management, automatically create an invoice in Xledger for billable technical services.
See details
Add billing comments when payments arrive
When a payment is received in Xledger, automatically add a ticket comment in InvGate Service Management to inform support staff that the account is paid.
See details
See all InvGate Service Management + Xledger integrations → · Browse the full workflow library →
Common questions
Can Knit build “Open support tickets for overdue accounts” between InvGate Service Management and Xledger?
Yes — describe it in the box above and Knit's Integrations Agent researches InvGate Service Management and Xledger's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting Xledger and InvGate Service Management streamline billing support?
Support agents can see accounting updates directly in InvGate Service Management, while overdue invoices in Xledger can automatically create tickets for payment resolution.
Can resolving a support ticket initiate customer invoicing?
Yes, when a billable support ticket status changes in InvGate Service Management, an invoice can automatically be created in Xledger for the time spent.