Raise support tickets for critical security incidents

When a new security event occurs in IPQualityScore, automatically create a ticket in Customerly so the IT team can investigate immediately.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

IPQualityScore Explore IPQualityScore →

Triggers

New user created

Fires when a new user account is created in IPQualityScore.

User profile updated

Fires when an existing user's profile is updated in IPQualityScore.

New security event

Fires when a new security or access event is logged in IPQualityScore.

Actions

Create user

Creates a new user account in IPQualityScore.

Add user to group

Adds a user to a group in IPQualityScore.

Deactivate user

Deactivates a user's access in IPQualityScore.

Assign role to user

Assigns a role or permission level to a user in IPQualityScore.

Customerly Explore Customerly →

Triggers

New ticket created

Fires when a new support ticket is created in Customerly.

Ticket status changed

Fires when a ticket's status changes in Customerly.

Ticket assigned

Fires when a ticket in Customerly is assigned to an agent.

SLA breached

Fires when a ticket in Customerly breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Customerly.

Update ticket status

Updates a ticket's status in Customerly.

Assign ticket

Assigns a ticket in Customerly to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Customerly.

Provision user group access upon ticket resolution When an access request ticket status changes in Customerly, automatically add the user to the appropriate group in IPQualityScore. See details

Deactivate user accounts from offboarding tickets When an employee offboarding ticket is assigned in Customerly, automatically deactivate that user account in IPQualityScore to maintain security compliance. See details

See all IPQualityScore + Customerly integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Raise support tickets for critical security incidents” between IPQualityScore and Customerly?

Yes — describe it in the box above and Knit's Integrations Agent researches IPQualityScore and Customerly's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does integrating identity management with a ticketing system streamline IT operations?

It ensures security events in IPQualityScore create actionable tickets in Customerly, while approved IT tickets in Customerly automatically handle user provisioning and account deactivation in IPQualityScore.

Can ticket status updates in Customerly automatically change user permissions in IPQualityScore?

Yes, resolving or updating support tickets in Customerly can assign roles, add users to groups, or deactivate user accounts in IPQualityScore.