Send outbound SMS updates from chat mentions

When a team member is mentioned in a dedicated Discord channel, automatically send a follow-up text message to the customer via Jills Office.

Try:

See all Jills Office + Discord integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Jills Office Explore Jills Office →

Triggers

New inbound SMS

Fires when a new text message is received in Jills Office.

New call

Fires when a new call comes in or out through Jills Office.

Missed call

Fires when a call is missed in Jills Office.

Call recording ready

Fires when a call recording finishes processing in Jills Office.

Actions

Send an SMS or MMS

Sends a text message through Jills Office.

Place an outbound call

Starts an outbound call via Jills Office.

Create or update a contact

Creates or updates a contact in Jills Office.

Send a voice message

Sends a recorded voice message via Jills Office.

Discord Explore Discord →

Triggers

New message posted to a channel

Fires when a new message is posted to a channel in Discord.

Mentioned in a message

Fires when your team or a keyword is mentioned in Discord.

New channel created

Fires when a new channel is created in Discord.

New file shared

Fires when a new file is shared in Discord.

Actions

Send a channel message

Posts a message to a channel in Discord.

Send a direct message

Sends a direct message to a person in Discord.

Create a channel

Creates a new channel in Discord.

Invite a user to a channel

Adds a user to a channel in Discord.

Notify team channels about missed phone calls When a call goes unanswered in Jills Office, automatically post an alert message in a Discord channel so a representative can follow up. See details

Share incoming text messages with support teams When a customer sends a new inbound SMS to Jills Office, post the text content to a shared channel in Discord for real-time visibility. See details

See all Jills Office + Discord integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Send outbound SMS updates from chat mentions” between Jills Office and Discord?

Yes — describe it in the box above and Knit's Integrations Agent researches Jills Office and Discord's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why integrate Jills Office with Discord?

It ensures your team gets immediate visibility into caller updates, missed calls, and incoming text messages without needing to log into separate telephony dashboards.

Can team members initiate customer communications from Discord?

Yes, posting specific messages or mentions in Discord can initiate text messages or voice broadcasts sent via Jills Office.