Share incoming text messages with support teams
When a customer sends a new inbound SMS to Jills Office, post the text content to a shared channel in Google Chat for real-time visibility.
See all Jills Office + Google Chat integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Jills Office Explore Jills Office →
TriggersFires when a new text message is received in Jills Office.
Fires when a new call comes in or out through Jills Office.
Fires when a call is missed in Jills Office.
Fires when a call recording finishes processing in Jills Office.
Sends a text message through Jills Office.
Starts an outbound call via Jills Office.
Creates or updates a contact in Jills Office.
Sends a recorded voice message via Jills Office.
Google Chat Explore Google Chat →
TriggersFires when a new message is posted to a channel in Google Chat.
Fires when your team or a keyword is mentioned in Google Chat.
Fires when a new channel is created in Google Chat.
Fires when a new file is shared in Google Chat.
Posts a message to a channel in Google Chat.
Sends a direct message to a person in Google Chat.
Creates a new channel in Google Chat.
Adds a user to a channel in Google Chat.
More Jills Office + Google Chat workflows
Notify team channels about missed phone calls
When a call goes unanswered in Jills Office, automatically post an alert message in a Google Chat channel so a representative can follow up.
See details
Send outbound SMS updates from chat mentions
When a team member is mentioned in a dedicated Google Chat channel, automatically send a follow-up text message to the customer via Jills Office.
See details
See all Jills Office + Google Chat integrations → · Browse the full workflow library →
Common questions
Can Knit build “Share incoming text messages with support teams” between Jills Office and Google Chat?
Yes — describe it in the box above and Knit's Integrations Agent researches Jills Office and Google Chat's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why integrate Jills Office with Google Chat?
It ensures your team gets immediate visibility into caller updates, missed calls, and incoming text messages without needing to log into separate telephony dashboards.
Can team members initiate customer communications from Google Chat?
Yes, posting specific messages or mentions in Google Chat can initiate text messages or voice broadcasts sent via Jills Office.