Resolve incidents when the fix ships

When the linked issue is closed in GitLab, resolve the matching incident in Jira Service Management Alert.

Try:

See all Jira Service Management Alert + GitLab integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Jira Service Management Alert Explore Jira Service Management Alert →

Triggers

New alert

Fires when a monitor or check in Jira Service Management Alert raises an alert.

New or updated incident

Fires when an incident is opened or updated in Jira Service Management Alert.

Monitor state changed

Fires when a monitored site, service or alarm in Jira Service Management Alert changes state.

Actions

Create incident

Opens a new incident or alert in Jira Service Management Alert.

Acknowledge incident

Acknowledges an open incident in Jira Service Management Alert.

Resolve incident

Resolves an incident in Jira Service Management Alert.

GitLab Explore GitLab →

Triggers

Job completed

Fires when a job, build or file conversion finishes in GitLab.

Job failed

Fires when a job, build or API request fails in GitLab.

Actions

Run an API request

Calls an GitLab endpoint with data from an earlier step.

Generate or convert a file

Creates a PDF, image or converted file with GitLab.

Validate or look up a value

Checks or enriches a phone number, address or IP with GitLab.

Open an issue for each new incident When a new incident is opened in Jira Service Management Alert, create an issue in GitLab with the incident details. See details

Mark deployments in monitoring When a deployment finishes in GitLab, record it in Jira Service Management Alert so alerts can be read against it. See details

See all Jira Service Management Alert + GitLab integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Resolve incidents when the fix ships” between Jira Service Management Alert and GitLab?

Yes — describe it in the box above and Knit's Integrations Agent researches Jira Service Management Alert and GitLab's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why connect developer tools to a monitoring tool?

Most incidents follow a change. Linking GitLab and Jira Service Management Alert lets engineers see what was deployed around the time an alert fired, and turn an incident into tracked work.

Can an incident create an issue for the engineering team?

Yes. When an incident opens in Jira Service Management Alert, you can create an issue in GitLab so the fix is tracked alongside the code.