Create alerts in Jira Service Management Alert when new tags are added to conversations in Intercom.

When a new tag is added to a conversation in Intercom, create an alert in Jira Service Management Alert.

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See all Jira Service Management Alert + Intercom integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Jira Service Management Alert Explore Jira Service Management Alert →

Triggers

New alert

Fires when a monitor or check in Jira Service Management Alert raises an alert.

New or updated incident

Fires when an incident is opened or updated in Jira Service Management Alert.

Monitor state changed

Fires when a monitored site, service or alarm in Jira Service Management Alert changes state.

Actions

Create incident

Opens a new incident or alert in Jira Service Management Alert.

Acknowledge incident

Acknowledges an open incident in Jira Service Management Alert.

Resolve incident

Resolves an incident in Jira Service Management Alert.

Intercom Explore Intercom →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Intercom.

Ticket status changed

Fires when a ticket's status changes in Intercom.

Ticket assigned

Fires when a ticket in Intercom is assigned to an agent.

SLA breached

Fires when a ticket in Intercom breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Intercom.

Update ticket status

Updates a ticket's status in Intercom.

Assign ticket

Assigns a ticket in Intercom to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Intercom.

Open an incident from an urgent ticket When an urgent ticket is created in Intercom, create an incident in Jira Service Management Alert. See details

Update tickets when an incident is resolved When an incident is resolved in Jira Service Management Alert, add a note to the related tickets in Intercom. See details

Create a tracking ticket for each alert When Jira Service Management Alert raises a new alert, create a ticket in Intercom so it is tracked to closure. See details

See all Jira Service Management Alert + Intercom integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Create alerts in Jira Service Management Alert when new tags are added to conversations in Intercom.” between Jira Service Management Alert and Intercom?

Yes — describe it in the box above and Knit's Integrations Agent researches Jira Service Management Alert and Intercom's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why connect incident management to a helpdesk?

When something breaks, tickets pile up in Intercom. Linking them to the incident in Jira Service Management Alert keeps support informed and avoids duplicate investigation.

Can a ticket open an incident?

Yes. When a ticket in Intercom reports an outage, you can create an incident in Jira Service Management Alert for the on-call team.