When an urgent feature request or feedback is created in Productboard, create an alert in Jira Service Management Alert.
When an urgent feature request or feedback is created in Productboard, create an alert in Jira Service Management Alert.
See all Jira Service Management Alert + Productboard integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Jira Service Management Alert Explore Jira Service Management Alert →
TriggersFires when a monitor or check in Jira Service Management Alert raises an alert.
Fires when an incident is opened or updated in Jira Service Management Alert.
Fires when a monitored site, service or alarm in Jira Service Management Alert changes state.
Opens a new incident or alert in Jira Service Management Alert.
Acknowledges an open incident in Jira Service Management Alert.
Resolves an incident in Jira Service Management Alert.
Productboard Explore Productboard →
TriggersFires when a new task, job or item is created in Productboard.
Fires when a task in Productboard is marked complete.
Fires when a task's due date in Productboard is coming up.
Fires when a task, job or project changes status in Productboard.
Creates a new task, job or item in Productboard.
Updates a task's status or assignee in Productboard.
Posts a comment on a task in Productboard.
Assigns a task in Productboard to a team member.
More Jira Service Management Alert + Productboard workflows
Create a task for each incident
When an incident is opened in Jira Service Management Alert, create a task in Productboard and assign it to the owning team.
See details
Schedule the post-incident review
When an incident is resolved in Jira Service Management Alert, add a review task with a due date in Productboard.
See details
Track recurring alerts
When the same monitor alerts again in Jira Service Management Alert, add a comment to its existing task in Productboard.
See details
See all Jira Service Management Alert + Productboard integrations → · Browse the full workflow library →
Common questions
Can Knit build “When an urgent feature request or feedback is created in Productboard, create an alert in Jira Service Management Alert.” between Jira Service Management Alert and Productboard?
Yes — describe it in the box above and Knit's Integrations Agent researches Jira Service Management Alert and Productboard's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why send incidents to a project management tool?
The alert is handled in Jira Service Management Alert, but the follow-up work lives in Productboard. Creating tasks automatically keeps that work visible and assigned.
Can I track action items from each incident?
Yes. When an incident is resolved in Jira Service Management Alert, create a task in Productboard for the review and any follow-up actions.