Log incidents on affected accounts

When a new incident is opened in Jira Service Management Alert, add a note to the affected company record in Salesforce.

Try:

See all Jira Service Management Alert + Salesforce integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Jira Service Management Alert Explore Jira Service Management Alert →

Triggers

New alert

Fires when a monitor or check in Jira Service Management Alert raises an alert.

New or updated incident

Fires when an incident is opened or updated in Jira Service Management Alert.

Monitor state changed

Fires when a monitored site, service or alarm in Jira Service Management Alert changes state.

Actions

Create incident

Opens a new incident or alert in Jira Service Management Alert.

Acknowledge incident

Acknowledges an open incident in Jira Service Management Alert.

Resolve incident

Resolves an incident in Jira Service Management Alert.

Salesforce Explore Salesforce →

Triggers

New contact or lead

Fires when a new contact or lead is added to Salesforce.

Contact updated

Fires when a field on a contact changes in Salesforce.

Deal or record stage changed

Fires when a deal, case or record moves to a new stage in Salesforce.

Deal won

Fires when a deal is marked won in Salesforce.

Actions

Create or update contact

Creates or updates a contact in Salesforce.

Create deal

Creates a new deal in Salesforce.

Update record stage

Moves a deal or record to a new stage in Salesforce.

Log activity

Logs a call, email, or note against a record in Salesforce.

Create follow-up tasks after resolution When an incident is resolved in Jira Service Management Alert, create a follow-up task in Salesforce for the account owner. See details

Flag key accounts during an outage When Jira Service Management Alert raises a critical alert, tag the related accounts in Salesforce so the team can prioritize outreach. See details

See all Jira Service Management Alert + Salesforce integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Log incidents on affected accounts” between Jira Service Management Alert and Salesforce?

Yes — describe it in the box above and Knit's Integrations Agent researches Jira Service Management Alert and Salesforce's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why link incident alerts to a CRM?

When Jira Service Management Alert opens an incident, the accounts affected by it matter to sales and success teams. Recording it in Salesforce gives them the context without watching an on-call tool.

Can I notify account owners about incidents?

Yes. When an incident opens or is resolved in Jira Service Management Alert, you can create a task or note in Salesforce for the owner of each affected account.